Technology Support Specialist - Associate

Technology Support SpecialistAs a Technology Support Specialist, you will provide hands-on technical support for the trading floor and help maintain the stability, performance, and reliability of critical trading technology. You will partner with Traders, Operations, and Technology teams to diagnose issues, improve workflows, and minimize disruption in a fast-paced financial markets environment. Your work will support the applications, hardware, and infrastructure that enable efficient trading operations, while helping the team proactively identify risks and adopt new technologies.What We Offer YouA diverse and inclusive environment that embraces change, innovation, and collaborationA hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer daysEmployee Resource Groups support an inclusive workplace for everyone and promote community engagementCompetitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefitsEducational resources, matching gift and volunteer programsWhat You'll DoProvide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network-related issues to minimize downtime and maintain system performanceSupport and maintain financial markets and productivity applications, including Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect business operationsPartner with traders, Operations, and Technology teams to understand technical needs, address incidents, and improve support workflowsMaintain the integrity, security, and reliability of the trading environment by following established technology controls, risk standards, and company policiesContribute to process improvement through documentation, scripting, automation, and the adoption of new support technologies and practicesSkills You'll NeedProven experience providing technology support within financial services, preferably in a trading floor or financial markets environmentWorking knowledge of trading systems, financial markets, and related technologies, including Bloomberg, FactSet, Eikon, or TradewebHands-on experience troubleshooting software, hardware, Microsoft Windows, Microsoft Office 365, and basic networking issuesStrong analytical and problem-solving skills, with the ability to prioritize and resolve technical issues in a time-sensitive environmentClear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholdersProven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputsSkills That Will Help You ExcelExperience using scripting or automation tools to streamline technology support activitiesFamiliarity with Information Technology Infrastructure Library processes and service management principlesUnderstanding of risk management, information security, and compliance requirements within a financial trading environmentProactive and detail-oriented approach, with the ability to anticipate issues and follow through to resolutionAbility to work independently and collaboratively while adapting to changing technologies and business prioritiesExpectationsIt is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model.Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in New York City is $85,000 to $129,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.We welcome applications from all people and promote a positive, fair and inclusive work environment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Deutsche Bank