Arena & Sports Specialist

Job Description

Job Description

Arena & Sports Specialist

Position Overview

The Arena & Sports Specialist is responsible for supervising Allstar’s courts, arena activities, open play sessions, sports programs, rentals, and recreational equipment. This position helps create a safe, organized, clean, and engaging experience for every guest using the arena.

The ideal candidate is active, attentive, confident when enforcing rules, and comfortable interacting with children, families, athletes, coaches, and party guests. This team member must remain engaged throughout the shift and take responsibility for the condition and operation of the arena.

Primary Responsibilities

Arena and Court Supervision

- Actively supervise the arena, courts, bounce house areas, and assigned activities.
- Enforce safety rules, facility policies, court schedules, and age restrictions.
- Prevent unsafe behavior, equipment misuse, and unauthorized court access.
- Assist guests with pickleball, volleyball, dodgeball, open play, and other sports activities.
- Maintain awareness of all activity taking place in the assigned area.
- Respond quickly and professionally to injuries, conflicts, or safety concerns.
- Complete required safety inspections before activities, rentals, parties, and open play sessions.

Guest Experience

- Welcome guests and explain court rules, schedules, available activities, and facility expectations.
- Help guests check in for open play, court rentals, practices, leagues, tournaments, and special events.
- Create an energetic, welcoming, and organized environment.
- Answer basic questions about Allstar programs, rentals, parties, and upcoming events.
- Communicate concerns or guest complaints to the appropriate leader.
- Encourage participation while maintaining appropriate boundaries and professional conduct.

Court and Equipment Management

- Set up and break down nets, goals, barriers, tables, seating, and sports equipment.
- Inspect balls, paddles, nets, cones, and other equipment for damage or safety concerns.
- Keep equipment organized, properly stored, and ready for use.
- Track missing, damaged, or improperly used equipment.
- Prepare courts for rentals, practices, open play sessions, parties, and special events.
- Ensure activities begin and end according to the published schedule.

Cleaning and Facility Standards

- Maintain clean courts, walkways, seating areas, entrances, and equipment-storage areas.
- Sweep, mop, wipe down, sanitize, and remove trash as assigned.
- Address spills, food, drinks, toys, or other prohibited items immediately.
- Complete opening, shift-change, and closing checklists.
- Report damaged flooring, equipment, bounce houses, doors, lighting, or other facility concerns.
- Assist with general cleaning and operational duties when arena activity is slow.

Programs and Events

- Assist with open play, sports clinics, leagues, tournaments, dodgeball nights, field trips, parties, and community events.
- Help explain game rules and organize teams when needed.
- Support coaches, party hosts, leaders, and event partners during scheduled activities.
- Maintain control of activity transitions, court rotations, and participant flow.
- Help create an engaging experience without allowing activities to become disorganized or unsafe.

Performance Expectations

The Arena & Sports Specialist is expected to:

- Remain attentive and actively engaged throughout the shift.
- Take initiative instead of waiting to be told what needs to be done.
- Communicate clearly with guests, team members, and leaders.
- Enforce rules consistently, respectfully, and confidently.
- Maintain a clean and organized arena at all times.
- Arrive on time, in uniform, and prepared to work.
- Follow assigned checklists, schedules, and leadership instructions.
- Move with urgency when responding to guests, cleaning needs, and safety concerns.
- Assist other departments when operational needs require support.
- Never stand around, sit unnecessarily, use a phone, or ignore activities in the assigned area.

Qualifications

- Must be dependable, responsible, and comfortable working independently.
- Strong communication and guest-service skills.
- Ability to confidently enforce rules with children and adults.
- Interest in sports, recreation, events, or youth activities is preferred.
- Previous experience in recreation, childcare, coaching, hospitality, sports, or customer service is helpful but not required.
- Must be able to learn basic rules and procedures for pickleball, volleyball, dodgeball, and other activities.
- Must be willing to complete required safety and operational training.

Physical Requirements

- Ability to stand and walk for extended periods.
- Ability to bend, reach, squat, and move throughout the arena.
- Ability to lift and carry sports equipment, tables, chairs, and supplies weighing up to 40 pounds.
- Ability to work in an active and sometimes loud environment.
- Ability to participate in equipment setup, cleaning, and activity demonstrations.

Availability Requirements

- Must be available for a combination of weekdays, evenings, weekends, school holidays, and special events.
- Morning and daytime availability may be required for field trips, practices, rentals, and facility programming.
- Weekend availability is strongly preferred.
- Schedule may vary based on court rentals, parties, tournaments, and seasonal programming.

Success in This Position

Success is measured by:

- Guest safety and rule compliance.
- Cleanliness and organization of the arena.
- Accurate and timely court setups.
- Positive guest interactions.
- Proper care of equipment and facility property.
- Dependability, communication, and initiative.
- Ability to operate the arena without constant leadership intervention.

Employment Statement

This job description summarizes the primary responsibilities of the position but does not include every possible assignment. Team members may be asked to perform additional duties based on operational needs. Employment with Allstar Pizza & More is at will and may be ended by either the team member or the company at any time, subject to applicable law.