Service Manager (Float)

Universal 1 Credit Union

Job Description

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable.

U1 Purpose: Working together on your journey to financial empowerment.

U1 Mission: Where U Come 1st!

U1 Vision: Beyond What You Expect

Position Purpose:

Oversee the delivery of a full range of services to members and ensure that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities. Responsible for service center leadership which includes execution of the strategic plan, operations initiatives and achieving service center goals.

QUALIFICATIONS

Education/Certification:

High school graduate or equivalent.
Additional college coursework in business or finance preferred.
Required to attain and/or maintain NMLS certification.
May be required to have a current notary

Experience Required:

A minimum of 2-5 years of progressive financial experience in a financial institution
One (1) year of managerial experience OR three (3) years in a leadership role.

Knowledge/Skills/Abilities :

Understanding of the Credit Union's field of membership
Thorough knowledge of Credit Union services and products
Understands related legal and regulatory requirements
Familiarity with service center functions, policies, and procedures
Excellent communication, interpersonal, and supervisory abilities
Organizational and analytical skills
Ability to operate related computer applications and related business equipment
Attention to detail
Ability to maintain an effective and efficient workflow
Strong project management skills

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Vacancy posted 19 days ago

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