Guest Services & Player Rewards (GSPR) Representative

Job Description

Job Description

Core Responsibilities:
• Implement programs, special events, giveaways, promotions as directed by Marketing Department.
• Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc.
• Ability to service all guest in a professional, timely and efficient manner.
• Ensure work area appears professional, clean, and inviting to guests
• Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions.
• Monitor the gaming floor to identify registered players or prospective players.
• Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event.
• Escalate guest complaints and issues immediately to Guest Service and Player Rewards Shift Manager.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Complete all necessary paperwork in a timely manner.
• Must Role Model Company guest service program.
• Other duties as assigned.

Qualifications/Requirements:
• High School Diploma or GED required.
• Must be able to obtain a New York State Gaming license.
• Guest service experience preferred.
• Experience in casino marketing preferred.
• Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.

OTHER

• Working knowledge of Microsoft Word and Excel
• Excellent guest service skills required
• Excellent verbal skills required
• Ability to multitask and work in a fast-paced environment.
• Ability to perform successfully under pressure.
• Organizational and time management skills required.
• Regularly required to work in front of a computer
• Manual dexterity for data entry/typing duties
• Able to lift and carry up to thirty pounds occasionally
• Occasional bending, reaching, climbing on step stool, lifting
• Able to stand for up to 8 hours a day
• Frequent exposure to, and utilization of, computer
• Ability to lift and carry up to 30 pounds frequently.
• Weekends, holidays, and Swing Shifts may be required