Receptionist

Medical Receptionist OBS

Momentum Spine and Joint is looking for a Medical Receptionist OBS to join the team! The Medical Receptionist OBS is responsible for greeting and assisting patients, scheduling appointments, managing billing, and performing clerical duties and providing medical procedural support. The Medical Receptionist OBS supports medical staff by completing assigned administrative tasks, ensuring efficient workflow and positive patient experience.

Essential Functions:

• Engages with patients and visitors, ensuring a welcoming and inclusive environment.
• Greets patients upon arrival and provides them with necessary information.
• Assists patients in completing required forms and documentation.
• Ensures all patient forms are completed accurately and entered into the EMR system in a timely manner.
• Updates and maintains patient records, ensuring accuracy and confidentiality.
• Manages patient flow by keeping appointments on schedule and notifying providers of patient arrivals.
• Answers incoming phone calls, handles inquiries, and transfers calls as necessary.
• Directs messages and communication to the appropriate medical staff.
• Responds to requests for information, including sending faxes and emails.
• Notifies patients families of patient status when needed.
• Schedules, reschedules, and confirms patient appointments.
• Calls patients to remind them of upcoming appointments.
• Updates and manages appointment calendars to optimize provider schedules.
• Maintains patient accounts by recording and updating personal and financial information in e-Clinical.
• Assists with patient charge collection and financial documentation.
• Ensures accuracy in billing and revenue collection processes.
• Creates, labels, and maintains patient charts.
• Manages filing and record-keeping tasks.
• Monitors and reports required office statistics.
• Maintains an organized and well-stocked reception area, including forms, office supplies, and reading materials.
• Follows all safety rules on the job, reports all accidents promptly and corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Uses downtime efficiently, constantly helps and responds positively to requests for assistance from other team members.
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements.

OBS:

• Confirms patients demographics are accurate.
• Provides patients with post-op-care instructions.
• Assures patients understand instructions are to be strictly followed.
• Conducts procedure confirmation calls to verify appointment details, instructions, and medication holds.
• Ensures that necessary medical clearance is on file prior to procedures.
• Confirms that the patient has a designated driver for post-procedure transportation.
• Assists in scheduling a driver for patients if they do not have one available.

Knowledge, Skills, and Abilities:

• Demonstrates strong communication skills to effectively interact with patients, visitors, and staff.
• Provides accurate information regarding the facilitys services and operations.
• Maintains a high level of professionalism in all interactions, both in person and over the phone.
• Displays exceptional customer service, including eye contact, warm greetings, and professional body language.
• Knowledge of administrative and clerical procedures, including word processing, file management, and office protocols.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with electronic medical records (EMR) systems for data entry and patient management.
• Strong attention to detail, ensuring accuracy and thoroughness in all work tasks.
• Ability to remain calm, professional, and composed in high-stress situations.
• Accepts feedback and criticism while maintaining a positive and solution-focused approach.
• Demonstrates flexibility in handling changing schedules, patient needs, and workplace demands.
• Capable of working independently with minimal supervision, ensuring tasks are completed efficiently.
• Maintains effective and organized systems to ensure smooth patient flow.
• Efficiently manages multiple tasks while maintaining attention to detail.
• Exhibits strong organizational skills, ensuring timely and accurate completion of administrative duties.
• Polished and professional patient interaction skills, ensuring a positive experience for all patients.
• Exceptional phone etiquette, providing courteous and clear communication.
• Energetic and motivated with a strong desire to learn and develop new skills.
• Displays empathy and patience when assisting patients with various needs.

Education and Experience:

• High School diploma or GED
• One (1) year of experience with customer service
• Valid Texas Drivers License