Service Manager

Position Description/Minimum Qualifications - Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction. - Creates annual Service Department(s) goals and budget, in alignment with the organization?s financial and operational objectives. - Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals. - Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams. - Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. - Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge. - Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing. - Ensures all departmental tools, equipment, and vehicles are in good, safe working order. - Manages recruiting, staffing and employee development activities for employees reporting to this position. - Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians. - Work with sales team and customers to schedule delivery driver(s) pickups and deliveries. - Other duties as assigned by Manager. Special Skills - Self-motivated and willing to learn - Takes pride in their work - Adaptable to changing priorities - Good work ethic and positive attitude - Good communication skills - High level of integrity - Basic understanding of financial principles relative to Service Department operations - Proficient with computer applications - Familiar with John Deere and/or competitive products - Ability to analyze and interpret internal reports - Ability to work extended hours - Ability to successfully complete a pre-employment background investigation and drug test - Forklift experience (preferred)