Delivery & Customer Experience Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Delivery & Customer Experience Specialist

Job Summary:

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Essential Duties and Responsibilities:

Deliver, assemble, and set up furniture in customers homes with a high level of care and professionalism
Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
Document and report damaged or missing items and escalate customer concerns as needed
Provide exceptional customer service and represent the brand professionally in all interactions
Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
Support warehouse activities including receiving, staging, and organizing merchandise
Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
Assess and document service issues, capturing detailed information and communicating findings to management
Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

Strong customer service and communication skills
Ability to deliver a high-quality, white-glove customer experience
Basic mechanical aptitude for furniture assembly
Attention to detail and accuracy in documentation
Problem-solving skills with sound judgment and escalation awareness
Ability to work independently and as part of a team
Strong organizational and time management skills
Professionalism and ability to represent the brand positively

Required Qualifications:

High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
Valid drivers license with an acceptable driving record
Ability to safely operate delivery vehicles
Ability to lift and carry 10100+ pounds regularly
Physical ability to bend, lift, push, and pull frequently
Ability to work indoors and outdoors in varying conditions
Ability to navigate routes using maps or GPS
Availability for full-time work, including weekends as needed
Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrells Furniture:
At Kimbrells Furniture, our founders vision continues to guide everything we do: Our passion is to improve the happiness and well-being of others through home furnishings. This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into peoples homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If youre looking for more than just a jobif youre looking to make an impactwe invite you to be part of the Kimbrells team.

Kimbrells Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.