Installation Coordinator

The Installation Coordinator is responsible for providing support/oversight of scheduling, coordination and communication related to flooring installation projects in customer’s home through contracted vendors. The role involves reviewing project details, scheduling installations, and ensuring customer satisfaction. They work closely with customers and installers to ensure projects are completed on time and to Express standards. Responsibilities Schedule installations, customer appointments and coordination with contractors Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner. Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading/unloading trucks Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects. Perform job-site inspections to evaluate service quality Drive installed revenue to meet forecasted sales and budget goals. Provide the highest level of customer service Daily, weekly, & monthly KPI reporting. Provide interdepartmental support as needed. Miscellaneous duties as assigned. Education and Experience High School Diploma or GED 3+ years prior experience providing direct customer support/customer service Required Skills Strong Communication Skills: Ability to communicate clearly and effectively with various stakeholders Customer Service Skills: Ability to handle customer inquiries and complaints in a professional and efficient manner Problem-Solving Skills: Ability to identify and resolve issues that may arise during the installation process Organizational Skills: Ability to manage multiple projects, prioritize tasks, and maintain accurate records Basic Computer Skills: Proficiency with software programs like Microsoft Office Preferred Skills Basic Computer Skills: Proficiency with software programs like Microsoft Office Experience with Relevant Software: Familiarity with software used for scheduling, inventory management, and project tracking preferred Full compensation packages are based on candidate experience and relevant certifications. Compensation Range: $23 USD - $25 USD Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr