Client Service - Associate - Bilingual Spanish/English

Client Service Associate I

Join our dynamic team as a Client Service Associate I and become a vital part of our mission to elevate our Latin American client experience. As a Client Service Associate I within Securities Services Custody Client Operations, you will provide Institutional investors access to markets globally for settlements, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange collateral, derivatives lifecycle management, bank loans, and Liquidity Solutions. This product suite, along with our Markets business, helps service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help protects our clients' portfolios, optimize their efficiency and maximize opportunities in a diverse global markets.

Job responsibilities:

• Provide excellent client service and support to internal and external clients daily
• Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
• Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
• Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
• Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
• Provide operations subject matter expertise and value added services to clients where required

Required qualifications, capabilities, and skills:

• Ability to communicate with clients in proper business Spanish (written, verbal, reading)
• Relationship-focused mindset to strengthen connections with clients in Latin America
• Understanding cultural nuances specific to the Latin America region
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
• Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
• Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
• Strong analytical & problem solving skills with proactive mindset to drive change
• Bachelor's Degree required or equivalent experience

Preferred qualifications, capabilities, and skills:

• Prior custody/treasury operation services, markets operational experience
• Knowledge of financial markets, trade lifecycle, and settlement practices
• Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Reconciliation rules and Global Custody
• Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure "Best in Class" results

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.