Bank Manager

Responsibilities Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses. Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. Conducts cold calls to prospective customers to develop new customer relationships. Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business. Supports the Bank's community involvement and participates in community activities. Maintains a high-touch relationship with key branch customers and prospects within the market. Resolves customer related issues using knowledge of bank services, products, and processes. Fulfills sales and service activities for the customer in accordance with approved procedures. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Builds the business plan for the branch. Influences and negotiates to achieve business objectives. Identifies emerging issues and trends to inform decision‑making. Implements, reviews, and revises work plans. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers. Ensures alignment between stakeholders. Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Communicates goals, plans, and assignments to achieve financial and customer service goals. Leads the implementation of new programs, products and processes within the branch. Coordinates the implementation of national and regional sales and service initiatives. Monitors the service request and problem resolution processes for adherence to national standards. Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements. Plans and controls unit operating expenses in accordance with forecasts. Manages transactional outcomes for customer calls or defers to appropriate internal business groups. Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution. Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations. Builds effective relationships with internal/external stakeholders. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with all legal and regulatory requirements for the jurisdiction. Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non‑routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications Typically between 5 – 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience. Previous supervisory or management experience. In‑depth knowledge of retail banking products and services. In‑depth knowledge of competitive marketplace and trends in product offerings. In‑depth knowledge of all branch operational processes and policies. In‑depth knowledge of branch technologies, processes, and performance metrics. In‑depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills – In‑depth. Collaboration & team skills – In‑depth. Analytical and problem solving skills – In‑depth. Influence skills – In‑depth. Data driven decision making – In‑depth. Salary $66,600.00 – $124,200.00 Pay Type Salaried Benefits BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The total compensation package may include performance‑based incentives, discretionary bonuses, and other perks and rewards. Equal Opportunity and Accommodations BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, or status as a protected veteran or individual with a disability. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and your contact information. Application Process To apply, submit your resume and cover letter through the BMO careers portal. Do not send unsolicited resumes to any third‑party recruiter. Recruiting agencies must have a valid agreement with BMO before submitting resumes. #J-18808-Ljbffr