Sales and Customer Service Associate

Job Description

Job Description

Compensation: $15.00 / hour base rate + competitive membership sales commission + performance bonuses

About Us

At Massage Envy Grove City, we deliver an exceptional, 5-star experience that helps our community live healthier, more relaxed lives. We pride ourselves on creating an upbeat, premium, and supportive environment for both our clients and our staff. We are looking for energetic, customer-focused professionals to join our front-desk team and be the face of our clinic's hospitality.

The Role

As a Sales and Customer Service Associate , you are the vital first impression of our business. This role is a perfect blend of high-end hospitality and consultative sales. You will be tasked with delivering a flawless, 5-star guest experience while actively sharing the value of our memberships and subscriptions to help clients commit to their ongoing wellness routines.

If you are naturally friendly, thrive in a fast-paced environment, and love hitting sales goals, we want to hear from you!

Key Responsibilities

• 5-Star Hospitality: Warmly greet clients upon arrival, handle check-ins and check-outs, answer phones with a professional tone, and maintain an inviting, positive atmosphere at the front desk.
• Membership & Subscription Sales: Actively introduce guests to our membership plans, explain the benefits of regular wellness care, overcome hesitations, and match the right package to each individual client.
• Front Desk Operations: Efficiently manage appointment scheduling, process payments, utilize our POS system accurately, and handle gift card transactions.
• Clinic Maintenance & Cleanliness: Take pride in keeping our lobby, waiting area, and front desk pristine and organized. Assist with daily operational tasks, including the washing, drying, and folding of clinic linens to keep workflows seamless.
• Shift Continuity & Communication: Ensure a smooth transition between shifts by thoroughly logging and passing off "living" tasks—such as pending client callbacks, unresolved account inquiries, or client feedback—so the incoming team is fully prepared.
• Goal Achievement: Work alongside the Lead Associate and Clinic Manager to drive daily and monthly goals for retail products, gift cards, memberships, and service enhancements (add-ons).

Requirements & Qualifications

• Super Friendly Demeanor: Exceptional customer service skills with a natural ability to build quick, genuine rapport with clients.
• Sales-Driven Mindset: Comfortable talking about money, communicating value, and pitching subscriptions to meet individual and clinic sales targets.
• Professionalism & Positivity: Ability to leave personal distractions at the door, bringing a consistently upbeat, kind, and resilient attitude to the sales floor.
• Strong Communication: Excellent verbal skills and comfort working closely with our service providers (Massage Therapists and Estheticians) to align on client care plans.
• Detail-Oriented & Proactive: A team player who notices when things need to be done—whether it’s restocking retail shelves or jumping on a pile of laundry—and takes immediate action.

Perks & Benefits

• Competitive hourly base pay ($15/hr) plus an aggressive sales commission structure on memberships.
• Employee discounts on premium wellness services and professional skincare/retail products.
• A positive, beautiful, and growth-oriented work environment.
• Clear pathways for career progression and mentorship from our leadership team.

To Apply: Please submit your resume along with a brief note telling us what "5-star customer service" means to you!