Group Fitness Manager

Group Fitness ManagerThe Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department. The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure members and their children receive the highest level of group fitness training possible. Additionally, the GFM will also perform other duties for social media and website.Essential Responsibilities and Duties:Ensure class attendance goals are achieved on a monthly basisEnsure instructor staff is excellent at performing all aspects of their functions and dutiesManages and motivates the instructor staff (including: hiring, firing, performance management, and recognition duties)Serves as the lead customer service contact for members in the group fitness area, including: answering questions, welcoming, group fitness orientations and other member communicationsActs as a liaison between the group fitness area and all other departments, communicating relevant information to the instructor staff as neededEstablishes, monitors and analyzes the group fitness budget. Must stay within budgetDevelops and implements group fitness policies and proceduresDevelops and manages new and existing youth programsCoordinates quarterly launches for Les Mills formatsCoordinates individual orientations to welcome new membersOrders any supplies needed for the group fitness departmentReview day-to-day statistics on class attendance compared to monthly goalsMeet with Instructors once a year and Program Leads quarterly to review current month's revenue, monthly goals and previous monthly revenue and goalsFocus on revenue and improving customer service through continued training and accountability on a day-to-day basisOversee promotional events to increase revenueDevelop and maintain staff training manualEnsure sanitation and tidiness of all group fitness studios through proper staff training and cleaningAdditional Duties and Responsibilities:Maintain a positive and professional attitude towards job responsibilities, fellow employees and membersPromotes GGX as much as possible using human and electronic resourcesCreates, manages and grows business presence across social media channels, including, but not limited to blogs, Twitter, Facebook, Pinterest, LinkedIn, YouTube and InstagramImplement a proactive strategy for capturing customer online reviewsMonitor online ratings and respond accordinglyMonitor trends in social media tools, applications, channels, design and strategyIdentify threats and opportunities in user generated content surrounding the business, report to appropriate managementMonitors business reputation in social media & website communityQualifications:Education Requirements:CPR/AED certification is requiredMust have experience in developing group fitness freestyle classesCollege degree is preferredCertifications:AFAA or ACE Group Fitness Certification or be willing to obtainFrom a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.If this feels like you, we can't wait to get your application!