Account Manager

Job Description

Job Description

Role Overview

We are seeking a highly organized, customer-focused Account Manager to serve as the primary point of contact for assigned accounts. This role manages customer relationships and apparel projects from concept through delivery, ensuring expectations are clear, timelines stay on track, and issues are resolved proactively.

The ideal candidate combines strong customer engagement, project management, presentation, organization, problem-solving, and cross-functional collaboration skills.

Key Responsibilities

• Build and maintain trusted customer relationships by understanding account objectives, standards, programs, timelines, and service expectations.

• Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication.

• Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability.

• Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments.

• Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery.

• Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally.

• Maintain accurate account and project information in ERP and CRM systems.

• Provide timely status updates, monitor customer satisfaction, and identify opportunities to strengthen and grow existing business.

Qualifications

• Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience preferred.

• Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally.

• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders.

• Effective presentation skills, including the ability to communicate product concepts, recommendations, timelines, and solutions clearly.

• Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving.

• Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams.

• High attention to detail, follow-through, ownership, and accountability.

• Comfort using ERP, CRM, Microsoft Office, or Google Workspace tools.

Compensation & Benefits

• Salary: $55,000-$70,000 per year

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Work Location: In person

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.