Market Manager - Orange County

Company Description

Established in 1989, The Party Staff Inc . has been a leading provider of hospitality staffing solutions for various social events, ranging from corporate functions to intimate residential gatherings. Our team includes highly trained servers, bartenders, captains, event managers, and cooks who exemplify our unwavering commitment to excellence. Known for our reliability and professionalism, we partner with food service managers, caterers, and event planners to deliver tailored staffing solutions. Our dedication to quality service has made us a trusted name in the hospitality industry.

Position Summary

The Orange County Market Manager is responsible for the overall performance, growth, and day-to-day operations of the Orange County market. This role leads sales efforts, client relationships, recruiting alignment, and service execution while managing an internal team and supporting a large field workforce.

This position is accountable for both revenue growth and operational excellence , ensuring client expectations are consistently met and exceeded.

Key Responsibilities

Sales & Business Development

• Drive revenue growth through new business development and expansion of existing accounts
• Maintain an active presence through client meetings, networking, and industry events
• Establish and achieve weekly, monthly, and quarterly sales goals
• Identify new market opportunities and strategic partnerships

Client Relationship Management

• Maintain strong client relationships through consistent communication and follow-up
• Address and resolve client concerns promptly and professionally
• Conduct post-event follow-ups and implement service improvements
• Maintain visibility at key client accounts and events

Team Leadership & Development

• Lead, coach, and develop internal staff including recruiters and coordinators
• Ensure accountability across performance, communication, and execution
• Support hiring, onboarding, and performance management processes
• Foster a positive, team-oriented, and results-driven culture

Field Staff Oversight & Quality Control

• Maintain a reliable and high-performing field staff roster aligned with client demand
• Monitor staff performance, attendance, and professionalism
• Address performance issues through coaching, documentation, and corrective action
• Conduct event check-ins and provide real-time support when needed
• Reinforce company policies, service standards, and expectations

Operations & Execution

• Oversee daily operations to ensure accurate and efficient service delivery
• Ensure client orders are properly staffed and aligned with expectations
• Partner with accounting on billing, contracts, and client terms
• Maintain compliance with company policies and applicable labor laws
• Provide hands-on support during escalations or high-priority events

Performance & Reporting

• Track key performance indicators including revenue, fill rates, and retention
• Monitor team activity and ensure consistent follow-up and outreach
• Analyze market trends and adjust strategies accordingly
• Report performance updates to regional leadership

Qualifications

• 3–5+ years of experience in staffing, hospitality, sales, or leadership roles
• Proven ability to lead teams and drive performance
• Experience managing field-based or hourly workforces preferred
• Strong communication, leadership, and problem-solving skills
• Ability to thrive in a fast-paced, deadline-driven environment
• High level of accountability and ownership
• Proficiency in Microsoft Office and CRM systems
• Reliable transportation required
• Willingness to work evenings, weekends, and occasional holidays as needed

Physical & Work Environment Requirements

• Ability to sit, stand, and move between office and event environments
• Frequent use of computer, phone, and standard office equipment
• Ability to lift and carry up to 10 pounds
• Extended periods of focus, multitasking, and attention to detail
• Ability to manage multiple priorities under time-sensitive conditions

Compensation & Benefits

Base Salary: $70,304 annually

Incentive Compensation:

Monthly profit-based bonus opportunity tied to market performance and key business metrics

Benefits & Perks

• Medical, 401(k), and paid time off
• Paid holidays + floating personal day
• Monthly profit-based bonus opportunity
• Paid volunteer time (8 hours annually)
• Unique perk: complimentary staffing for personal events + discounted services

Equal Employment Opportunity Statement

The Party Staff, Inc. is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to actual or perceived race (including, but not limited to, hair texture and protective hairstyles like braids, locks, afros, and twists), religion, sex or gender, sexual orientation, gender identity or expression (including transgender status), pregnancy, marital status, national origin, citizenship, military service and status, veteran status, ancestry, age, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Fair Chance Hiring

The Party Staff considers qualified applicants with arrest or conviction records in accordance with the Orange County Fair Chance Ordinance and applicable California and federal laws. Criminal history does not automatically disqualify applicants from employment.

ADA Accommodation Statement

The Party Staff provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require an accommodation during the application process, please contact Human Resources.