Operations Manager | MSP

Operations Manager – MSPAre you a strategic thinker who thrives on building systems that scale, leading high-performing teams, and delivering exceptional client experiences? We're a fast-growing, innovation-focused Managed Service Provider (MSP) seeking an Operations Manager to drive service delivery, project execution, and continuous improvement across our technical teams.This is your opportunity to lead in a dynamic, client-centric environment that's built on autonomy, ownership, and a passion for solving real-world problems with cutting-edge technology.About Us We support over 50 medium-to-enterprise clients across industries including Finance, Legal, Government Contracting, and Manufacturing. Our stack includes Azure, VDI, M365, SonicWall, Cisco, Dell, and HP hardware, with a deep commitment to automation, cybersecurity, and scalable cloud infrastructure.What sets us apart? Our culture. We're consultants, partners, and innovators who champion collaboration, continuous learning, and hands-on ownership. Whether you're mentoring a junior engineer or collaborating on a new cloud solution, you'll be part of a company where growth isn't just encouraged—it's expected.What You'll DoOversee day-to-day operations across Service Delivery, Projects, NOC/SOC, and Account ManagementEnsure issues are resolved efficiently and SLA expectations are met in a 24/7/365 environmentLead project planning and implementation efforts across client environmentsStreamline workflows and optimize SOPs for maximum efficiency and client satisfactionCollaborate cross-functionally to align departments with company goalsOwn procurement processes including vendor management and logistics coordinationServe as the escalation point for operational and client-impacting challengesAnalyze ticketing, time tracking, and task management metrics for performance improvementsContribute to budgeting, forecasting, and strategic planningMentor team members and cultivate a culture of accountability, learning, and collaborationWhat You BringStrong foundation in systems, networking, or desktop administrationProven leadership experience within an MSPExcellent communication skills with a proactive, client-first attitudeExperience implementing and refining SOPs and internal processesAbility to think strategically and execute tactically under pressureComfortable balancing multiple priorities in a fast-paced environmentPerks & BenefitsCompetitive Salary: $120,000 – $130,000 annually100% Company-Paid Medical, Dental, and VisionLife, AD&D, Short- and Long-Term Disability Insurance3 Weeks PTO + 6 Paid Holidays401(k) with 3% MatchCompany Laptop + Mileage ReimbursementHealth Savings PlanPerformance Bonuses