Customer Advocate

Customer Advocate Our client, a leading medical insurance company, is seeking a Customer Advocate to join their team. As a Customer Advocate, you will be part of the contact center supporting members, healthcare providers, and internal staff. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to providing exceptional service. Location: Meridian, ID Pay Rate: $19.50 per hour Shift: Monday to Friday, Full Time What's the Job? Research, document, and respond to phone and electronic inquiries regarding benefits, claims, and enrollment Process member requests, such as address changes, ID card replacements, and pharmacy-related issues Interpret policy provisions and provide clear explanations to members and providers Maintain accuracy and productivity standards while ensuring a positive member experience What's Needed? Prior experience in customer service, call centers, insurance, or medical office roles Demonstrated computer proficiency, including Microsoft Office Suite and data entry in multiple systems Strong verbal and written communication skills Ability to manage multiple tasks while maintaining accuracy and professionalism High school diploma or equivalent (degree or certification a plus) What's in it for me? Opportunity to work in a supportive and dynamic team environment Gain valuable experience in the healthcare insurance industry Participate in a comprehensive training program Develop your customer service and communication skills Be part of a company that values diversity and inclusion Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!