Automotive Customer Experience Specialist

Automotive Customer Experience Specialist Location: Mount Pleasant, South Carolina 29464 Work Type: Full-Time, On-Site Company: Hay Tire Pros Deliver an Experience Customers Trust At Hay Tire Pros, we're redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit. We're seeking a high-energy Automotive Customer Experience Specialist who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a dynamic, fast-paced environment, this could be the perfect opportunity for you. What You'll Do Customer Experience & Relationship Building Greet customers promptly and professionally, setting the tone for an exceptional visit Listen actively to understand customer concerns and vehicle service needs Build lasting trust through honest, transparent communication Deliver an exceptional customer experience from arrival through vehicle pickup Follow up with customers to ensure satisfaction and foster long-term loyalty Service Consultation & Sales Review vehicle inspection findings and explain recommendations in clear, customer-friendly language Present maintenance, repair, and preventative service recommendations with confidence Prepare accurate estimates and secure authorization for repairs Educate customers on vehicle safety, reliability, and maintenance best practices Empower customers to make informed decisions regarding their vehicle service options Workflow Coordination Collaborate closely with technicians to understand vehicle conditions and repair needs Monitor repair progress and proactively communicate updates to customers Coordinate scheduling and workflow to maximize efficiency and customer satisfaction Ensure work orders are complete, accurate, and properly documented Operational Excellence Maintain accurate customer and vehicle records with attention to detail Support achievement of customer satisfaction, sales, and productivity goals Adhere to company policies, procedures, and service standards Contribute to a positive, collaborative, and team-oriented work environment What We're Looking For Required Qualifications Excellent customer service and relationship-building abilities Strong communication and presentation skills Ability to explain technical information in clear, understandable terms Proven ability to multitask effectively in a fast-paced environment Strong organizational and time management skills Professional appearance and demeanor Basic computer proficiency and ability to learn service management software quickly Valid driver's license with an acceptable driving record Preferred Qualifications Automotive Service Advisor experience Automotive retail service experience Knowledge of vehicle maintenance and repair services Experience writing repair orders and service recommendations ASE Service Consultant Certification Tire and automotive service industry experience Bilingual capabilities What Success Looks Like Our top-performing Customer Experience Specialists: Create lifelong customer relationships built on trust and transparency Consistently achieve high customer satisfaction scores Effectively communicate maintenance and repair recommendations Work seamlessly with technicians and store leadership Deliver exceptional experiences that reflect our commitment to professionalism Contribute to team sales growth and operational excellence Why Join Hay Tire Pros? Competitive Benefits Competitive hourly pay plus incentive opportunities Weekly payroll Comprehensive medical, dental, and vision coverage 401(k) and Roth retirement plans Paid time off and paid holidays Employee Assistance Program Ongoing training and professional development opportunities Career Growth Opportunities At Hay Tire Pros, we promote from within whenever possible. Successful Customer Experience Specialists can advance into roles including: Senior Customer Experience Specialist Assistant Operating Partner Store Operating Partner Market Experience Leader Join a Team That Puts People First If you're passionate about helping customers, enjoy working in a dynamic automotive environment, and want to build a long-term career with real growth opportunities, we encourage you to apply today. Hay Tire Pros is an Equal Opportunity Employer and values diversity at all levels of the organization. #J-18808-Ljbffr