Senior Technical Support Specialist - GNSS & Auto Guidance

Service and Support
Job Location: Ames - Iowa - United States, Racine - Wisconsin - United States, Sioux Falls - South Dakota - United States

Category: Service and Support

Job Type: Full Time

Working Mode: Hybrid

Job Purpose
CNH is hiring a Product Champion for Global Navigation Satellite System (GNSS) and auto guidance technology. This is a senior technical support role covering GNSS positioning, auto guidance, and steering control on Case IH and New Holland agricultural equipment.

You will be the North American Technical Support leadership for GNSS and auto guidance. Technical support agents bring you the cases that run past their experience, and you work those cases with them. Quality and Engineering rely on you to surface the trends and defects showing up in the field. Global product development hears the dealer and the field through you.

You collaborate extensively with the technical support agents to grow their skills and confidence, working adjacent to the technical support manager. You set the technical priorities for GNSS and auto guidance, and you help determine whether the support organization is ready for each product launch.

What You Will Own

Auto guidance and steering control:

vehicle and implement auto guidance, hydraulic valve and electric steering, aftermarket and Hybrid systems, navigation controllers, and row guidance.

GNSS positioning systems and correction:

GNSS receivers and antennas, Real Time Kinematic (RTK) base stations and network correction, and correction subscriptions and services.

Core display functions tied to guidance:

software update process, remote display view, activations, and retrofit installations.

Mapping, rate and sectional control, implement communication, and off-board data platforms sit with peer Product Champions you will work alongside.

Key Responsibilities

Product Expertise:

Maintain deep expertise across every generation in the domain - factory fit, retrofit, aftermarket, and Hybrid systems - and stay current as products, software, and correction services change.

Leadership for Technical Support Advanced Diagnostics:

Work with agents on the cases that exceed their experience. Identify the next diagnostic steps and the next action to take and grow the agent's capability while you do it. Set the diagnostic standard for the domain: what good troubleshooting looks like and what data gets captured.

Case Work and Seasonal Coverage:

Work technical support cases alongside the agents to carry total case volume, increasing through seasonal swings.

Emerging Issue Response:

Spot developing field problems early and direct the support response — containment message, data collection, and interim work-around.

Quality and Engineering Collaboration:

Collaborate with North America Quality, the Product Technical Specialist, and the field technical specialist team on trends, defects, evidence packages, and root cause, making sure adequate detail is captured on the most complex problems.

Launch Tracking:

Track product launches and software releases for the domain against the platform program timeline. Know what content is coming in each release and keep the support organization ahead of the dates.

Training Material Verification:

Work with the training group to review course content, service documentation, and diagnostic material for new products, and verify it is accurate and complete before launch.

Support Staff Readiness:

Train the technical support staff on new products and releases so agents are prepared to take concerns the day a product reaches the dealer.

Release Validation:

Participate in user acceptance testing for each release and coordinate beta testing across the support team.

Documentation:

Author and/or update diagnostic procedures, service bulletins, and solution articles that shorten repair resolution time for the dealer network.

Training and Agent Development:

Deliver ongoing product training focused on emerging issues and common problems, and make sure the technical support manager understands skill gaps for team leadership and support development.

Cross-Functional Leadership:

Validate the technical quality of Technical Help Desk concerns, track concern trends, and represent North America support with engineering, platform, quality, and commercial partners.

Experience Required

Bachelor's degree in an engineering or technology field with six (6) or more years of relevant experience; OR an associate degree with eight (8) or more years of technical support, precision agriculture, or dealership service experience with agricultural equipment.

Guidance and Positioning Expertise: Working knowledge of agricultural guidance systems — displays, GNSS receivers and antennas, correction sources including RTK, automated steering through hydraulic valves and electric motor drives, and guidance accuracy.

Technical Aptitude: Strong command of electrical and hydraulic schematics, steering and controller architecture, and Controller Area Network (CAN) diagnostics.

Leadership Without Authority: Proven ability to lead and influence technical work across support, engineering, and quality organizations without a reporting relationship.

Communication: Ability to explain complex diagnostics by phone, document them clearly, and present findings to senior leadership.

Travel: Up to twenty-five percent (25%) for dealer support, field testing, and program meetings.

Work Schedule and Location
This position operates on a Hybrid schedule (3 days in-office, 2 days remote).

Candidates can be based out of any of the following CNH Technical Training and Support facilities:

Racine, Wisconsin (preferred)

Ames, Iowa

Sioux Falls, South Dakota

Standard working hours are 8:00 AM - 5:00 PM, with potential for shifted or seasonal extended hours, or rotating Saturday coverage.

Preferred Qualifications

Three (3) or more years supporting guidance, steering, or GNSS positioning technology in technical support, product support, or a dealership service department.

Hands-on experience installing, calibrating, or troubleshooting RTK base stations and network correction services.

Dealer service experience with Case IH or New Holland guidance products, or comparable aftermarket and Hybrid steering systems.

Experience authoring service documentation, diagnostic procedures, or technical service bulletins.

Familiarity with new product introduction milestones, user acceptance testing, or beta programs for software releases.

Pay Transparency
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer
At CNH, our people are at the heart of everything we do. That's why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered- both personally and professionally. We believe that when you're given the tools to thrive, you can drive meaningful impact. At CNH, you'll not only find the resources to succeed today- you'll find the foundation to grow a career and build a future.

About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at View email address on techcareers.com.

Build a Career Doing Meaningful Work
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

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