Operations Manager

Assistant Operations ManagerAt UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience.The MissionAs the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side-by-side with the Operations Manager and General Manager, you will oversee day-to-day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.Key ResponsibilitiesOperational Excellence: Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.What You BringEnergy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.Communication: Strong interpersonal skills and professional telephone etiquette.Team Player Mindset: A proactive, "can-do" approach to supporting team members and driving collaborative club success.Requirements & CertificationsHigh school diploma or GED equivalent.Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.Current CPR/AED certification (or willingness to complete).Ability to complete Kids Club Attendant training prior to working in the childcare area.Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.Why Join the Team?Free Membership Perks: Complimentary access to all our premier fitness facilities.Flexible Scheduling: Work hours tailored to fit club needs and personal availability.Gear Up: Free uniforms provided.Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.Compensation: $18.00 - $22.00 per hourTrain Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!