Patient Care Coordinator

Job Description

Job Description

Key Responsibilities:

Patient Coordination & Communication:

·       Serve as a primary point of contact for patients, caregivers, and family members via phone, email, patient portal, and in-person communication.

·       Greet and assist patients professionally while ensuring a welcoming patient experience.

·       Coordinate new patient intake, follow-up appointments, imaging appointments, procedures, and referrals.

·       Communicate appointment instructions, preparation requirements, and follow-up care information to patients.

·       Assist with obtaining medical records, imaging, pathology reports, and outside provider documentation.

·       Support patients with questions related to treatment plans, scheduling, and general office workflows.

·       Escalate urgent patient concerns or clinical matters to the appropriate provider or clinical staff member.

Scheduling & Administrative Duties:

·       Schedule and coordinate patient appointments across multiple providers, facilities, and services.

·       Manage provider schedules while ensuring efficient patient flow and minimizing scheduling conflicts.

·       Coordinate referrals to specialists, infusion services, imaging centers, laboratories, pharmacies, and outside healthcare facilities.

·       Verify insurance eligibility, authorizations, and referral requirements when applicable.

·       Assist patients with general billing inquiries and direct complex issues to the billing department as needed.

·       Maintain accurate patient demographics, insurance information, and documentation within the EMR system.

·       Monitor incoming emails, faxes, patient portal messages, and voicemails to ensure timely follow-up.

Clinical & Operational Support

·       Maintain HIPAA compliance and protect patient confidentiality at all times.

·       Assist clinical staff with administrative coordination related to patient care.

·       Ensure patient records and documentation are complete, accurate, and organized.

·       Support coordination of outside testing, laboratory services, and imaging requests.

·       Participate in office workflow improvement initiatives and team meetings.

·       Maintain professionalism and compassion when handling sensitive patient situations.