Sr People Business Partner

ThredUp Sr. People Business Partner

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make an Impact

As the Sr. People Business Partner for our Operations team, you will serve as a trusted People leader in a large, fast-paced distribution center environment. This role is critical to the long-term success and stability of our Suwanee, GA facility. You will be an active and visible member of the Operations Leadership team and will work closely with leaders to engage and develop 500+ team members. You will thrive in this role if you like combining your business acumen and HR experience while maintaining a high sense of curiosity and sense of humor.

You are relationship-focused, business savvy, and can get into the weeds when needed, without losing sight of the bigger picture. You approach decisions with fairness, consistency, and good judgment. You are steady in ambiguity, not easily swayed or reactive, and you balance empathy with accountability and know when to listen, when to advise, and when to challenge.

While our distribution center may be open 24/7 - you may have to flex your schedule from time to time based on the needs of the business to be a true business partner. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ThredUp operations humming.

In This Role, You'll Get To

• Influence Without Authority: Serve as a trusted consultant for leaders and team members, offering guidance on company values, programs (including benefits, pay, and salary), and policies to ensure consistent and timely application.
• Build Relationships: Foster strong partnerships with business leaders, key stakeholders, and colleagues across the People Team, driving collaboration and alignment on impactful initiatives.
• Navigate change with confidence: Quickly establish credibility with a seasoned leadership team by demonstrating consistency, follow-through, and a deep understanding of the operational realities of a high-volume distribution center.
• Earn trust through presence and execution: Invest time on the floor, listen deeply to leaders and team members, and translate insights into practical, visible actions that support the business.
• Drive Retention: Lead retention strategies alongside Operations leadership and collaborate with other People leaders to share and implement best practices.
• Coach and Develop: Provide thoughtful coaching to leaders, helping them assess talent objectively and support the growth of their teams within the distribution center.
• Solve Proactively: Identify People-related challenges, collaborate with the peers, the VP, People, Operations and Operations leaders to develop strategic solutions, and implement effective action plans.
• Lead with Trust: Establish credibility with stakeholders through responsiveness, sound counsel, and a commitment to accessibility.
• Communicate People-related procedures, programs, and benefits while ensuring compliance with federal, state, and local employment laws.
• Guide leaders through complex employee relations matters, including conducting internal investigations, audits, and the corrective action process, while ensuring consistent and fair outcomes.
• Partner with Operations leadership to oversee performance management, providing support in developing high-performing teams.
• Support leadership development through stretch assignments and continuous talent-building initiatives.
• Complete People-related administrative tasks as needed, such as managing HR metrics, workers' compensation claims, and ensuring safety and OSHA compliance.

What We're Looking For:

• Masterful Relationship Builder: Outstanding interpersonal skills and the ability to build trust across all levels, from leaders to individual contributors and hourly team members.
• Grounded Adviser: leverage experience to challenge assumptions and remain steady under pressure and ambiguity.
• HR Expertise: 5+ years of human resources experience at a business partner level or above, ideally in a high-volume or operations-focused environment, with a focus on enhancing employee engagement and retention.
• Employee Relations Leader: Proven success in managing employee relations in a fast-paced, high-volume operations environment.
• Confidential and Adaptable: Ability to navigate sensitive situations with discretion, work independently under pressure, and thrive amid ambiguity.
• Developer of Talent: Experience coaching hourly employees and first-level supervisors, fostering leadership development and succession planning.
• Track Record of Success: A history of professional growth and leadership, reflecting your commitment to excellence.

This role is not eligible for visa sponsorship.

What We Offer:

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email View email address on click.appcast.io the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.