Trainer/Sales Associate (TSA)

Job Description

Job Description

About Us :

HOTWORX® is dedicated to revolutionizing the fitness industry through the use of infrared heat. Our innovative approach to fitness provides our members with a unique, efficient, and effective workout experience. As a franchise location, we are committed to upholding the standards of the HOTWORX® brand and delivering exceptional service to our members.

TSA Mission :

As a Trainer/Sales Associate (TSA), your mission is to provide superior customer service, drive traffic into the location, continually increase the membership base, and focus on retaining current members.

TSA In-Studio Work Hours :

Monday – Thursday: 11am - 8pm

Friday: 9am - 6pm

Saturday: 11am - 4pm

Additional hours may be assigned as needed, and schedule requests must be submitted in writing two weeks prior to the requested date. Employees are responsible for finding coverage if unable to fulfill scheduled work hours.

Initial and Required Training & Certifications:

• Complete HOTWORX Certification annually.
• Maintain active CPR, AED, and First Aid certification.
• Complete assigned HOTWORX® University Online courses and any newly introduced courses.
• Subscribe to the HOTWORX® weekly blog and encourage customer subscriptions.
• Participate in team or corporate training, including webinars.

Basic Duties & Responsibilities:

• Complete a minimum of 25 hours per week, using the provided time clock.
• Arrive 15 minutes early for all scheduled shifts and appointments.
• Maintain a professional appearance adhering to the HOTWORX® Uniform Policy & Code of Conduct.
• Strive for 5-star online ratings by providing exceptional customer service and hospitality.
• Follow general cleaning and maintenance checklists as assigned by management.
• Complete daily open/closing procedures and checklists.

Customer Relations, Training, and Other Duties:

• Ensure members understand how to use the Burn Off App.
• Provide personalized attention and motivation to members during visits.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships, retail products, and achieve sales goals.
• Perform cleaning and equipment maintenance tasks with positivity and attention to detail.

Marketing & Prospecting Duties:

• Meet monthly prospecting requirements, including lead generation and guest pass distribution.
• Assist in social media engagement, promotions, and ad campaigns.
• Update Studio Prospecting/Client tracking logs daily.
• Utilize HOTWORX® marketing tools to maximize traffic and sales opportunities.

Join our team and help us deliver exceptional fitness experiences to our members while driving growth for our studio! Apply now to become a part of the HOTWORX® family.