Front Desk Agent- Renaissance Waterford OKC

Front Desk Agent

At Renaissance Waterford Oklahoma City, we don't just offer jobs. We create opportunities to grow, connect, and thrive in a vibrant, people-first hospitality environment. Located near the upscale Nichols Hills district, our distinctive hotel combines contemporary style, warm service, and panoramic views of the Oklahoma City skyline. Curators help bring memorable experiences to life throughout the hotel, from Ember Modern American Tavern and our inviting guest spaces to elegant event venues, including the Grand Ballroom. With the energy of Oklahoma City just minutes away, Renaissance Waterford offers the perfect setting to build your hospitality career while creating meaningful moments for every guest.

Renaissance Waterford OKC is hiring for a Front Desk Agent.

You should join our team if you believe...

• That the guest experience begins the moment someone walks through the front door.
• That a warm welcome, genuine connection, and thoughtful service can set the tone for an entire stay.
• That every guest deserves to feel seen, valued, and cared for.
• That knowing your hotel, your city, and your community allows you to create a more personalized experience.
• That great hospitality means being ready to help, whether a guest has a simple question or needs support resolving a concern.
• That the Front Office is at the heart of creating UNMATCHED MOMENTS.

You're a great fit for this role if you love...

• Welcoming guests and visitors with genuine warmth, professionalism, eye contact, and prompt attention.
• Creating a smooth and personalized arrival and departure experience for every guest.
• Registering guests with advance reservations efficiently and accurately while ensuring their preferences are properly reflected in their accounts.
• Assisting guests looking for accommodations and helping identify the best options to meet their needs.
• Setting up accurate guest accounts, including room type, payment method, and other preferences.
• Processing room changes quickly and thoughtfully when a guest's needs change.
• Sharing your knowledge of the hotel, including room types, layouts, rates, promotions, amenities, restaurant offerings, and hours of operation.
• Sharing recommendations for local attractions, community events, restaurants, and other areas of interest.
• Responding to guest questions and requests with accurate, helpful, and friendly information.
• Listening to guest concerns with empathy and helping resolve issues in a way that restores guest satisfaction.
• Escalating service concerns to Management appropriately and participating in thoughtful service recovery.
• Processing guest check-outs, settling accounts, and accurately handling payments according to accounting and cash-handling procedures.
• Communicating important guest information to other departments, including special requests, amenities, and service needs.
• Working closely with Valet, Bell, Sales, Accounting, and other hotel teams to create a seamless guest experience.
• Maintaining proper key control, protecting guest information, and following all hotel security procedures.
• Handling lost and found items appropriately and ensuring they are documented and secured according to hotel procedures.
• Reporting maintenance issues, accidents, injuries, and unsafe conditions promptly.
• Participating in ongoing training and continuously looking for ways to strengthen your knowledge and service skills.

We're excited to have you join us because...

• You genuinely enjoy helping people and creating positive experiences.
• You understand that Front Office Curators are often the first and last point of contact for our guests.
• You communicate clearly, pleasantly, and professionally with guests, coworkers, and leadership.
• You can remain calm, patient, and empathetic when assisting guests who may be frustrated or upset.
• You are comfortable working in a fast-paced environment while managing multiple tasks and priorities.
• You have strong attention to detail and understand the importance of accuracy when handling reservations, guest accounts, payments, and hotel information.
• You are comfortable learning and using computer systems, keyboards, printers, and other Front Office technology.
• You have previous customer service or cashier experience and understand the importance of accurate transactions.
• You are dependable and take pride in maintaining excellent attendance and punctuality.
• You are curious about the local community and enjoy helping guests discover the best of the area.
• You understand the importance of confidentiality and treat guest and hotel information with care.
• You bring a polished, professional demeanor and a genuine desire to create memorable stays.

Education and Experience

• Previous customer service experience preferred.
• Previous hotel or hospitality experience preferred.
• Previous Front Desk or cashier experience preferred.
• Basic accounting and cash-handling knowledge preferred.
• Ability to clearly and professionally communicate in English, both verbally and in writing.
• Strong customer service and interpersonal skills.
• Ability to accurately and efficiently enter information into computer systems.
• Ability to learn and communicate knowledge of hotel facilities, services, amenities, rates, promotions, and local attractions.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Ability to remain professional and solution-oriented when handling guest concerns.
• Ability to follow cash-handling, accounting, security, safety, and confidentiality procedures.
• Ability to maintain excellent attendance and punctuality.
• Ability to work flexible schedules, including weekends and holidays, based on business needs.

Work Environment and Physical Requirements

• Ability to stand for extended periods throughout the shift.
• Ability to work in a busy Front Office environment with frequent guest interaction.
• Ability to work in crowded or close-quarter office and Front Desk areas.
• Ability to remain attentive and professional while working in a fast-paced environment with frequent interruptions and changing priorities.
• Ability to use computers, telephones, printers, keyboards, and other standard Front Office equipment.
• Ability to maintain a professional appearance and meet all grooming and uniform standards.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.