Agentic Product Manager

Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing the strategies that drive awareness, adoption, and long-term engagement with Chase's agentic experiences. Utilizing your deep understanding of customer behavior, digital engagement, and channel strategy, you guide how customers discover and return to agentic features — translating data and research into actionable messaging, entry point, and notification strategies. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams across Channels, Communications, and Personalization to deliver experiences that exceed customer expectations.

Job Responsibilities

• Develops and owns the engagement and adoption strategy for the agentic experience, including entry points, proactive messaging, and notification frameworks that drive discoverability and repeat usage
• Leads customer research and behavioral data analysis to identify friction points and opportunities across the customer journey, translating findings into prioritized roadmap initiatives
• Owns and maintains a product backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap
• Builds and tracks the engagement measurement framework — including adoption rate, habituation, message click-through, and retention metrics — and partners with analytics teams to operationalize go/no-go criteria across rollout phases

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management, with demonstrated focus on customer engagement, growth, or digital channel strategy
• Advanced knowledge of the product development life cycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making
• Proven ability to drive adoption and engagement strategies across complex, multi-channel digital products — including push notifications, in-app messaging, and proactive customer communications
• Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.