Salesforce Business Analyst

Salesforce Business Analyst

Cellebrite's mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close faster and safeguard communities.

As a Salesforce Business Analyst, you will be a key member of the Global Business Applications group, shaping the systems that support Cellebrite's Go To Market (GTM) organization.

This role combines hands-on Salesforce expertise with strong business acumen. You will lead end-to-end Salesforce initiatives, from requirements discovery and solution design through deployment, adoption, and post-launch support, within a modern and complex Salesforce ecosystem including Agentforce and Salesforce CPQ.

Working closely with cross-functional stakeholders across Sales, Marketing, and GTM, you will design, configure, and integrate scalable solutions that streamline workflows for both internal users and customer-facing experiences.

Responsibilities

• Lead end-to-end Salesforce GTM solutions, translating complex business requirements into functional, scalable designs
• Configure and optimize Salesforce features, workflows, reports, and automation, leveraging tools such as Agentforce and Salesforce Flow
• Own the full project lifecycle, including scoping, stakeholder alignment, execution, testing, deployment, and post-launch support
• Provide troubleshooting and problem resolution within defined SLAs for CRM applications across local and global teams
• Evaluate, recommend, and integrate third-party tools with Salesforce, ensuring data integrity and operational efficiency
• Act as a liaison between business stakeholders and technical teams to ensure solutions support organizational objectives

Requirements

• 3+ years of hands-on experience as a Business Analyst with experience supporting enterprise-scale Salesforce implementations for GTM teams
• Proven experience designing and building Salesforce-based solutions, particularly within Sales Cloud
• Strong understanding of Salesforce architecture, configuration, and best practices
• Hands-on experience administering Salesforce, and related Salesforce tools (for example CPQ, Agentforce, integrations) in a business-critical environment.
• Ability to analyze business processes and translate requirements into robust technical solutions
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent collaboration and communication skills in cross-functional environments
• Experience producing clear business and technical documentation, including designs, test plans, and requirement specifications
• Customer-focused mindset with the ability to understand and address business needs
• Candidates must be US Citizen and reside near the Tysons Corner VA office. This is a Hybrid position.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.