Senior Voice Engineer - Avaya
Sira Consulting
Job Title: Senior Voice Engineer - Avaya
Location: Portland, OR (Onsite)
We are seeking an experienced Senior Voice Engineer - Avaya to provide L3 support for enterprise voice and unified communications environments. The ideal candidate will have strong expertise in Avaya Voice Infrastructure , VoIP , Contact Center technologies , and voice automation , with the ability to troubleshoot complex issues and lead voice transformation initiatives.
Required Skills:
- Strong experience with Avaya Aura Communication Manager, Session Manager, System Manager, SBCE, and Media Gateways
- Hands-on expertise in VoIP, SIP, H.323, SIP Trunks, Call Routing, Dial Plans, and Voice QoS
- Experience with Avaya Contact Center, CMS Reporting, VDNs, Hunt Groups, IVR Integration, and Workforce Management
- Proficiency in Python, REST APIs, Ansible, and PowerShell for voice automation
- Experience with Wireshark, SolarWinds, Splunk, PRTG , and Microsoft Teams Voice integration
- Strong troubleshooting, customer communication, and enterprise voice support experience
Responsibilities:
- Provide L3 support for enterprise voice and unified communication environments
- Troubleshoot complex voice, SIP, SBC, and contact center issues
- Perform root cause analysis and implement permanent fixes
- Lead voice upgrades, migrations, and automation initiatives
- Develop automation solutions, monitoring dashboards, and operational reports
- Collaborate with network, security, telecom providers, and mentor L1/L2 engineers
Preferred Certifications: Avaya ACS/ACIS, CCNP Collaboration, Microsoft Teams Voice (MS-720), or Python/Automation certifications.
Best regards,
Narayan Singh Raghav
View email address on siraconsultinginc.oorwin.ai
Vacancy posted 8 days ago
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