Product Specialist

Responsibilities Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day‑to‑day functional support, guidance, and issue resolution to stakeholders. Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations. Run ad hoc reports for NetDocuments and related applications to support governance, compliance, and operational oversight. Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately. Respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs. Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements. Communicate operational issues, service improvements, enhancements, and defects to vendors, collaborating to support prioritisation and resolution. Manage the day‑to‑day administration, maintenance, support, and routine change activity for NetDocuments and related applications. Build, maintain, and prioritise a backlog that reflects BAU support needs, defects, and work items raised through ServiceNow. Carry out hands‑on application administration and configuration activities for NetDocuments and associated platforms. Promote and apply IT and engineering best practices across the Document Products environment. Maintain a strong working knowledge of supported platforms and operational processes to provide effective administration, user support, and change control. Apply strong critical thinking and problem‑solving skills to identify issues, evaluate options, and recommend practical, business‑aligned solutions. Maintain clear and accurate operational documentation, including procedures, support guidance, and records of application changes. Ensure that relevant documentation is reviewed and signed off prior to deployment, particularly for NetDocuments and associated application changes. Qualifications Five (5)+ years’ experience in information technology, platform support, or a related field. Experience in a law firm or similarly complex professional services environment preferred. Experience administering, configuring, and supporting document platforms, including NetDocuments and secure file transfer solutions. Experience supporting the day‑to‑day operation of business‑critical platforms, including incidents, routine changes, user support, and service administration. Experience with PowerShell and SQL scripting desirable. Skills Product management, requirement gathering, Excel, document management. Experience Level Intermediate Level Job Type & Location Contract position based out of Louisville, KY. Pay and Benefits The pay range for this position is $50.00 – $60.00 per hour. Workplace Type This is a hybrid position in Louisville, KY. Application Deadline This position is anticipated to close on Jul 8, 2026. Equal Opportunity Employer TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr TEKsystems