IT Support Technician

IT Support TechnicianThe IT Support Technician installs, repairs, and maintains computer and network equipment, and resolves immediate operational conditions to meet the technology needs of the district. In this role, you'll have the opportunity to make a tangible impact by ensuring seamless IT operations across multiple locations, and work on a variety of projects, from diagnosing technical issues and implementing solutions to maintaining and upgrading systems, all while supporting a dynamic educational environment. Your ability to adapt to changing priorities and stay ahead of technology needs, leverage your problem-solving abilities and strong attention to detail to resolve technical issues efficiently, often under time-sensitive conditions will be essential in delivering exceptional support to our district.In this position you will be traveling to assigned district locations, working closely with a range of stakeholders—including teachers, students, administrators, and staff. To be successful, the incumbent will leverage excellent communication and customer service skills and maintain the highest levels of confidentiality and professionalism while fostering a collaborative, solution-oriented work environment.Minimum Required QualificationsAll positions require selected candidates to be fingerprinted and successfully pass a criminal background check. Additional minimum required qualifications for this position are:High school diploma or equivalentMinimum two (2) years working with and supporting others with computer applicationsKnowledge of computer operating systems (Windows, Apple), internet protocols, Microsoft Office Suite, antivirus programs, peripherals, and standard device hardwareAble to roll, push, pull, bend, reach, stoop, and lift up to 30 poundsSpeak, read, write, analyze, and follow written and verbal communication in English; listen to, and understand information and ideas presented verbally or in writingValid Utah Driver's License, evidence of insurability and access to reliable transportationPreferred QualificationsThese are examples of skills and experience that the best-qualified candidates may have. Not having one or all of them does not disqualify any candidate from consideration.Associate degree, applicable industry certifications, or equivalent experienceExperience with mobile device management systemsExperience with Microsoft System Center Configuration Manager (SCCM)Experience with educational software and platformsExperience working with work order or ticketing systemsEssential Functions & ResponsibilitiesInspect computer and network equipment requiring specialized computer repair and trouble shooting skills to identify and verify repair needsRepairs computers, peripherals, and software, requiring specialized computer and electronics repair skills to maintain computer and network equipment in a safe and functional operating conditionAssess malfunctions of hardware/software to determine appropriate actions to maintain computer and network operationsGuide technology user through problem-solving process for the purpose of diagnosing technology related problemsUse of private vehicle to travel between varied district locations to carry out essential functions of the position, with mileage reimbursed according to district and business reimbursement ratesProcess work order/tickets to maintain computer operability and responding to staff inquiriesRespond to inquiries from a variety of internal and external parties (e.g. staff, parents, students, public agencies, etc.) to provide information, facilitate communication among parties and providing directionEvaluate situations (e.g. involving other staff, students, parents, the public, etc.) to take appropriate action and directing to appropriate personnel for resolutionCoordinate with other staff (e.g. teachers, technology coordinators, Network Services Administrators, etc.) to ensure completion of projects/work orders efficientlyMaintain inventory of district computing devices to ensure accurate inventoryInstall equipment, supplies, and materials (e.g. software, peripherals, computers, etc.) to maintain availability of required items and completing jobs efficientlyMaintain computer hardware (e.g. hard drives, memory, external drives, network interface cards, etc.) to ensure an effective and efficient working environment for teacher, students, and administrationTrains selected personnel to ensure their ability to use new and existing softwareAttends meetings as assigned to convey and gather information required to perform functionsPrepares written materials (e.g. reports, memos, letters, etc.) to document activities, provide written reference and convey informationProcesses a variety of documents and materials (e.g. correspondence, agendas, minutes, event programs, bulletins, reports, etc.) to disseminate information to appropriate partiesCollaborate with help desk team in developing training materials to help technology users use and implement technology following established standardsMay staff help desk (e.g. working with teachers, parents, and administrators; troubleshoot and assisting users and solving problems)Assist other personnel as may be required and perform other related duties as assigned to ensure the efficient and effective function of the work unitMaintain regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectivelySpeak, read, write, analyze, and follow written and verbal communication in English; listen to, and understand information and ideas presented verbally or in writingEmployee Supervisory Responsibilities: NoWork Environment & Physical Demands:The Salt Lake City School District is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and its services, programs, and activities. To request reasonable accommodation, contact Human Resource Services – Salt Lake City School District (slcschools.org) or call View phone number on click.appcast.io.Non-Discrimination StatementNo district employee or student shall be subjected to discrimination in employment or any district program or activity on the basis of age, color, disability, gender, gender identity, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status. The district is committed to providing equal access and equal opportunity in its programs, services and employment including its policies, complaint processes, program accessibility, district facility use, accommodations and other Equal Employment Opportunity matters. The district also provides equal access to district facilities for all youth groups listed in Title 36 of the United States Code, including scouting groups. The following person has been designated to handle inquiries and complaints regarding unlawful discrimination, harassment, and retaliation: Tina Hatch, Compliance and Investigations/Title IX Coordinator, 406 East 100 South, Salt Lake City, Utah 84111, View phone number on click.appcast.io You may also contact the Office for Civil Rights, Denver, CO, View phone number on click.appcast.io.