Supervisor - Licensing & Compliance

What will you be doing? Oversees and manages team’s daily operations to ensure efficiency and productivity Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision‑making Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development Reviews and approves new or updated pre‑requisite rules, ensuring compliance with industry regulations Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well‑being Sets priorities for employees to meet daily deadlines; develops plans to meet short‑term objectives Excellent organizational skills and attention to detail Excellent time management skills, with a proven ability to meet deadlines Plans and prioritizes work efficiently and effectively, delegating when appropriate Keeps purpose front and center as they make daily decisions Understands how team’s work ties in with the organization’s vision and purpose Follows efforts through to completion Removes obstacles that impede progress and goal attainment Effectively manages change within their team (transitions, new hires, promotions) Identifies and removes barriers to effective teamwork Sets challenges to encourage learning; treats failure as an opportunity to learn Takes action quickly when performance is not meeting expectations What are we looking for? Bachelor’s degree in a related field or equivalent work experience. Additional education, certifications, or other distinctions are a plus. Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) 3–5 years’ experience in the related area as an individual contributor; ideally within a document operations, legal, or compliance‑related function. Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department Prior experience monitoring and reporting on KPIs and SLAs Experience in a fast‑paced, high‑volume environment with a focus on process improvement and team performance management leveraging digital systems and processes Understanding of accounting principles and bookkeeping software may be required Reviewing and improving processes, methods, and tools to increase efficiency and accuracy Knowledge of DMV regulations and processes is strongly preferred, but not required Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Pay We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full‑time employees. The annual compensation range is comprised of base pay earnings. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman