Kaiser Account Manager, California

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.

Shared Imaging is looking for a Kaiser Account Manager, to cover our California sites. Preference of residency is the Southern California area.

Position Summary

The Kaiser Account Manager is responsible for managing and growing Shared Imaging's strategic partnership with Kaiser Permanente throughout California. This role focuses on driving new business execution, proactively renewing existing agreements, and ensuring the highest levels of customer satisfaction. Working closely with the Regional Sales Manager, West, the Kaiser Account Manager serves as a primary point of contact for Kaiser accounts in California, building strong relationships, anticipating needs, and aligning Shared Imaging's mobile and fixed diagnostic imaging solutions to meet client objectives.

Key Responsibilities

• Manage and grow the Kaiser Permanente account within California, focusing on both new business acquisition and proactive renewals.
• Work in close partnership with the Regional Sales Manager, West, to ensure proactive communication, seamless execution, and alignment of strategies for account growth and client satisfaction.
• Build and maintain strong relationships with Kaiser decision-makers, stakeholders, and site-level contacts.
• Develop and execute account plans to meet or exceed revenue goals and ensure long-term client satisfaction.
• Collaborate closely with the Shared Imaging operations team to address and resolve issues quickly, ensuring seamless service delivery and exceptional client satisfaction.
• Coordinate with marketing, operations, and asset management teams to deliver seamless solutions and onboarding for new sites.
• Track, update, and manage customer and prospect information in the CRM system.
• Collaborate with internal teams to develop proposals, pricing, and agreements aligned with client needs.
• Address customer concerns promptly, ensuring issues are resolved and expectations are exceeded.
• Monitor Kaiser's business priorities, healthcare trends, and imaging needs to anticipate opportunities.
• Participate in site start-ups, ensuring smooth onboarding and consistent communication with clients.
• Provide regular updates to leadership on account activity, pipeline progress, and market feedback.

Qualifications

• Bachelor's degree in business, healthcare, or related field; equivalent experience considered.
• 4–5 years of experience in sales, account management, or customer-facing healthcare roles.
• Experience with CRM systems and managing customer information; preferrable with Salesforce.
• Knowledge of the healthcare market and diagnostic imaging industry preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work collaboratively across sales, marketing, and operations functions.
• Willingness to travel 35–40% within California

We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!

• Health, dental, and vision insurance
• Company paid dental (with applicable health plans)
• 401k matching
• Company sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short term / long term disability options
• Flex PTO & paid holidays
• Company swag
• Health club reimbursement
• Childcare discount
• Wellness program with generous incentives
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training & professional development

This is an exempt position with a salary rate of $90,000 a year, along with additional variable compensation incentives.

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.