Automotive Service Advisor

Automotive Service Advisor

Job Title: Automotive Service Administrator III

Location: Onsite

Contract: 6-Months (Potential for Extension)

Schedule: MondayFriday, 8:30 AM 5:00 PM (No flexibility)

Pay Rate: Up to $36/hour

Job Summary: As a Service Administrator III, you will serve as the first point of contact with customers, promoting quality service and supporting business growth for your branch location. This role involves high-volume customer interaction, supporting ongoing service operations, and maintaining strong communication with both customers and internal teams.

Key Responsibilities:

• Serve as the first point of contact with customers via phone and in-person, fostering positive relationships and delivering white-glove service.
• Assess customer needs, gather pertinent information, and create work orders in company systems.
• Provide status updates and follow up with customers as requested.
• Respond promptly to phone calls, emails, and service requests.
• Prepare quotes, schedule service appointments, and document service activity.
• Maintain accurate records in service management and business systems.
• Handle warranty processing, technical escalation, and service documentation as required.
• Utilize electronic service tools for troubleshooting and diagnosis.
• Ensure compliance with company dress code and workplace expectations.

Qualifications and Competencies:

• Education: High school diploma, secondary education certificate, or equivalent relevant experience.
• Experience: 13 years in the automotive service industry required; power generation industry experience highly preferred.
• Clear, effective communicator; able to deliver information tailored to different audiences.
• Strong interpersonal skills, conflict management, and a customer-first attitude.
• Proven ability to multi-task, prioritize, and maintain professionalism in a fast-paced environment.
• Financial acumeninterpreting service data and supporting cost-effective decisions.
• Capable of delegating tasks and directing work as appropriate.
• Comfortable with troubleshooting workflows using specialized electronic tools.
• Experience following warranty procedures and service escalation processes.
• Demonstrated professionalism and punctuality.

Top 3 Skills Sought:

1. Multi-tasking
2. Computer proficiency
3. Strong people and communication skills

Additional Details:

• This is a fully onsite roleremote work is not available.
• Punctuality and consistent attendance are required and non-negotiable.
• Candidates must commit to the set schedule, dress code, and professional standards.

If you enjoy working in a dynamic service environment, excel at customer interaction, and value professionalism, we encourage you to apply!