Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management

The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. Key job responsibilities Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). Serve as the key liaison for global, regional and local security teams. Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. Document, report, and appropriately elevate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. Basic Qualifications Bachelor's degree or equivalent in business or a related field Experience in the security field in a global corporate environment or large-sized organization (e.g., NGO, public sector, police, or military), including experience in a managerial role Experience working in an office environment Preferred Qualifications 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr