Senior Business Operations Program Manager, Identity Security and Abuse Prevention

The Sr Business Operations PM for Identity Security and Abuse Prevention team partners closely with the Stores and Business Security leadership teams, driving strategic operations across the organization. This detail-oriented leader will wear many hats, notably head of staff to the team, a thought leader and business partner for the organization. This leader partners with Finance, HR, and administrative teams; and Stores BST Leadership. The Senior Business Operations, PM will assist the in the day-to-day management of business and operations, including resource planning, annual strategic planning, program management, and metrics reporting. The ideal candidate influences successfully at all levels, thinks strategically with a passion for problem solving, is a strong organizer, takes initiative, and operates effectively across many teams. The candidate sees around corners, manages multiple work streams, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust with individuals across all levels and job families. As the primary role of owner of the organization’s most visible documents and artifacts (e.g., business reviews, annual operating plans, 3-year vision plans). The candidate will partner with the leadership team to develop and drive operational processes (Business Reviews, Finance and Operations, Goal Management), people-driven programs, technical programs (ability to understand complex technology-driven initiatives and programs), communications programs (All-staff meetings, newsletters, internal communications), and a general ownership of the organization’s business cadence. Key job responsibilities Drive the cadence and content for business, operational, and strategic reviews. Monitor and facilitate progress of executive goals and targets. Work with other business units and influence strategic directions. Drive special projects or strategic projects. Performs additional responsibilities and special projects as assigned. Work with leaders and stakeholders to drive project execution and deliver on agreed-to project requirements. Engage with finance and operations to help make data-driven decisions. Assist leaders in the annual planning process, headcount allocation, and operational expenses. Holds executives accountable for action items they need to drive forward. Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences. Responsible for communications of key initiatives across points of contact. Facilitate discussions in areas related to program directions, strategic discussions, and conflicts. Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews. Sets standards and bar raises reporting quality and expectations across all business operations partners. Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, and review of VP+ documents. Contribute to and track people and DEI initiatives and actions. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS 6+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr