Technical Communication Specialist

To support a growing program, the full-time Technical Communication Specialist will write and maintain user-facing content for a public website, collaborate with the Customer Service Center to enhance user experience, and coordinate virtual learning events, all while working remotely or in a hybrid setup if local to Maryland. Key responsibilities Write, edit, and maintain user-facing instructional content for the program's public website Collaborate with the Customer Service Center to identify user challenges and translate findings into content improvements Coordinate program webinars and virtual learning events, including scheduling and post-event follow-up Required qualifications 3+ years of experience writing user-facing instructional or support content for software applications Strong command of plain language writing and experience producing accessible web content Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint Ability to manage multiple content assignments with competing deadlines in a remote environment Bachelor's degree in English, Communications, Journalism, Technical Writing, or a related field