Senior Station Manager

Stellen-ID: 10448440 | Amazon.com Services LLC Responsibilities Responsible for overall safety, quality, performance, customer experience and people development for all delivery station operations. Drive vision for station team and create quality initiatives, process change initiatives and other lean initiatives to enable functional areas and ultimately the DS to meet and exceed the business plan. Problem‑solve for closing gaps between performance and goals. Set and clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback and hold Ops Managers accountable for their performance and the performance of their departments. Manage an environment concerning the delivery of Amazon orders directly to customers, operating 24/7 and handling ever rising volume and complexity. Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs). Present operational metrics regularly to the senior leadership team. Hire and develop top talent; create and implement a talent plan for the site, including talent acquisition, performance and career management, learning and development, succession planning and employee engagement. Leverage Operations, Area and Shift Managers by sourcing and nurturing ideas and rolling them into improvement plans for the functional area. Cultivate strong culture and engagement throughout all levels of the delivery station team. Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, and provide needed support for other staff initiatives. Qualifications Bachelor’s degree or equivalent. 7+ years’ direct management experience, including salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment. Demonstrated track record of delivering performance and financial based results in high‑pressure environments. Experience with performance metrics and process improvement and lean techniques. Experience with full‑lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations. Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems. Excellent communication skills (including local language and English, written and verbal). Experience managing third‑party resources on a regional/national scale. Experience managing contingent workforce in a business with peak seasons. Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. Bevorzugte Qualifikationen Degree in Engineering, Operations or related field; MBA preferred. Experience in a startup environment. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County Applicants Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the duties and responsibilities listed above, and the ability to adhere to company policies, exercise sound judgment, effectively manage stress, and work safely and respectfully with others. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation & Benefits The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, Ontario - 135,000.00 - 182,700.00 USD annually USA, CA, Riverside - 135,000.00 - 182,700.00 USD annually USA, CA, San Bernardino - 135,000.00 - 182,700.00 USD annually #J-18808-Ljbffr