Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Monday-Friday - No nights or weekends
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance

Customer Service Representative - Be the Person People Rely On When It Matters Most
Insurance isn’t just about policies, it’s about being there when life doesn’t go as planned.

We’re looking for a licensed, service-driven professional who takes ownership of customer interactions, works with urgency, and is comfortable identifying opportunities to better support and protect our customers.

Your Purpose in This Role
You will:

• Help customers understand and prepare for life’s uncertainties 
• Identify gaps in protection and guide people toward better solutions 
• Build lasting relationships based on trust and integrity 
• Play a direct role in protecting families, businesses, and futures 

What You’ll Do

• Handle inbound customer calls and requests with professionalism and ownership 
• Proactively identify opportunities to improve protection 
• Build strong relationships through consistent communication 
• Identify opportunities during customer interactions to improve protection and strengthen the relationship
• Manage multiple priorities while maintaining a high level of responsiveness 

What Success Looks Like

• Build confidence in customer conversations 
• Begin identifying ways to better serve and protect customers 
• Start making a meaningful impact in people’s lives 

Who Thrives Here

• Someone who genuinely cares about helping others 
• A strong communicator who listens first 
• A self-starter who takes initiative 
• Coachable and eager to grow 
• Reliable and detail-oriented 

What Success Looks Like for Top performers:

• Take full ownership of customer interactions and outcomes
• Work with urgency and consistency throughout the day
• Build trust quickly across a wide range of customer personalities
• Balance strong service delivery with identifying opportunities to expand relationships
• Contribute to both customer satisfaction and agency growth

What We’re Looking For

• Active insurance license required (or ability to obtain immediately)
• Strong work ethic and ability to stay productive in a fast-paced environment
• Ability to connect and communicate effectively with diverse customers
• Service-first mindset with comfort identifying opportunities to expand relationships
• Strong computer skills along with the ability to follow-through manage ownership of tasks and customer needs

What You’ll Gain

• Competitive pay + performance-based bonuses 
• Monday–Friday schedule (no nights or weekends) 
• Paid time off 
• Continued professional development 
• Opportunity to grow within the agency 

Why This Role Is Different
This is not just a service role.
You’re helping people make decisions that protect their lives, their families, and their future.

Apply If…
You want a role where your work has purpose, your effort drives your success, and your relationships truly matter.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.