Analyst/Sr Analyst, Digital Product Owner

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is on the Ancillary Offers team under the Digital Customer Experience Organization. The Ancillary team is responsible for driving the strategy and implementation of American’s portfolio of Ancillary products including Bags, Seats, Instant Upsell, and more. This team works closely with stakeholders across the enterprise to implement new technology, improve the customer experience, and significantly contribute to American’s profitability by optimizing passenger revenue throughout the customer journey. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and driving work to meet objective-based outcomes. 

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

• Collaborates and works closely with internal partners from CEID, IT, UX and Analytics to understand customer behavior and create great customer experiences. 
• Develops and enhances applications and features as a way to support other products in meeting their goals and objectives, while ensuring experiences align with vision for day of travel and consider the holistic travel experience. 
• Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives.
• Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities to enhance the customer experience.
• Is part of the team that manages the development and implementation of new day of travel features and tools. This includes taking part in Agile ceremonies—grooming, iteration planning, stand-ups and using Agile product management tools. 
• Translates business objectives into technical specifications by creating a backlog of clearly written and well defined user stories.
• Manages IT backlog to ensure teams are focused on the highest impact efforts to achieve defined objectives and key results.
• Operates within the DevOps model, helping troubleshoot technical issues and prioritizing defect fixes and small enhancements among larger feature efforts.
• Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs. 
• Leads ongoing demonstrations of new software to update stakeholders and team members on new features and functionality. As needed, partner with other business units to write and accept user stories, ensuring technical and business requirements are met.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in computer science or related field or equivalent experience/training
• Understanding of how American’s systems interact with each other (i.e. Sabre, ITA, eTDS, etc.)
• 3 years relevant work experience, preferably in e-commerce

 

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in related field
• Experience using Agile and other SDLC techniques to develop and deliver software
• Experience working in a product model, focused on outcomes to continuously improve the customer experience
• Mobile and travel/airline experience

 

Skills, Licenses & Certifications

• Proven track record in delivering products that generate substantial value
• High level of intellectual curiosity and comfort with ambiguity
• Well organized, able to multi task, able to prioritize with minimal direction
• Communication skills—providing transparency, setting expectations and reporting on results
• Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.