Operations Associate

Operations Associate

The Operations Associate owns the tactical work that keeps a fast-growing telehealth company compliant, organized, and moving. You'll take projects off the leadership team's plate and drive them to done, from state registrations and clinician onboarding to systems setup and process documentation. This is a role for someone who loves checklists, closes loops without being chased, and is comfortable working across clinical, partner, and business teams.

As Gabbi grows across health system, payer, and employer partners, we need someone to keep the operational engine running: the filings, systems, onboarding, and follow-through that let our clinical and partner teams focus on patients.

In this role, you will be responsible for:

Compliance and administration

• Track and complete state registrations, practice location filings, and registered-agent mail across Gabbi's operating states
• Prepare and track clinician credentialing packets and license renewals with partner health systems
• Maintain vendor contracts, renewals, and key company records

Clinician and staff onboarding

• Run onboarding logistics for all new hires including new NPs and Care Coordinators: paperwork, system access, EHR setup, and training schedules
• Coordinate with recruiters and hiring managers to keep candidates moving

Systems and process

• Support setup and changes in core systems (EHR, CRM, patient communication tools)
• Document operating processes as SOPs and keep them current
• Own assigned operations projects from plan to completion, with clear status updates

Reporting and partner support

• Pull data for internal reporting and partner reviews when needed
• Respond to partner information requests and support invoice reconciliation

Performance Expectations

• Projects delivered on agreed dates, with proactive flags when something slips
• Filings, registrations, and credentialing completed before deadlines
• New clinicians and staff fully onboarded and system-ready by their start date
• SOPs documented for each process you own

Experience

• Required
• 2+ years in operations, administration, or project coordination, ideally in healthcare or a startup
• Highly organized, detail-oriented, and comfortable owning many tasks at once
• Clear, proactive written communicator
• Comfortable learning new software quickly
• Nice to have
• Experience with healthcare compliance, credentialing, or multi-state licensing
• Familiarity with athenahealth or similar EHRs, and CRM tools

Compensation and Benefits:

This is an incredible opportunity to join a venture backed, early stage startup as employee #6. This is the chance to own the foundational processes within the organization with a clear path to management opportunities. Your goal is to help us bring Gabbi's vision to every woman…we can't do it without you!

Competitive market salary of $65K-$80K based on experience and equity compensation. Competitive healthcare coverage including medical and dental. Hybrid work environment with the expectation to be in the office in Manhattan 3 times a week.

Equal Employment Opportunity

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Gabbi not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Salary

$65,000 - $80,000 per year