Dispatch Coordinator/Dock Associate

Job Description

Job Description

Shift Time: 5:30am - 2:30pm

Duration: 6-7 Months + Possibility to Extension or Contract to Full time

TECHNICAL SKILLS

Must Have

• Associates degree in logistics, transportation or business management.
• Dispatcher or yard coordinator experience.
• Experience in logistics, transportation, distribution, manufacturing, or 3PL operations.
• Strong communication, multitasking, and prioritization skills.
• Proficiency with Microsoft Office 365, WMS, Dockscan, Penske Fleet or other relevant applications Strong situational awareness and decision-making.
• Ability to adapt to rapid operational changes.
• Detail oriented with high accuracy.
• Strong teamwork and cross functional communication.
• Understanding yard safety practices.
• Familiarity with DOT/Federal regulations.

Nice To Have

• Knowledge of dock operations, trailer terminology, and freight flow.
• Experience in high-volume distribution, production, or 3PL environments.
• Previous experience with PIMS and Fleet maintenance programs.

JOB DESCRIPTION

Dispatcher

Location: Approximately 1.5 miles from the Mercury Marine Plant.

Address: 420 Trowbridge Drive, Fond du Lac, WI 54937.

Key Skills & Qualifications

• The ideal candidate will possess strong interpersonal and organizational skills, including:
• Clear and effective communication with drivers, dock workers, supervisors, and other stakeholders via CB/CV radio, telephone, and in-person interactions.
• Ability to multitask in a fast-paced environment while managing competing priorities.
• Strong attention to detail and organizational skills to track multiple trailer movements, service requests, and operational needs simultaneously.
• Experience maintaining and updating tracking logs and spreadsheets, including data entry in Microsoft Excel.
• Ability to prioritize urgent requests while ensuring smooth daily operations.

Interview Process

• Resume review followed by a panel interview process.
• Typically consists of a first-round interview with a 3-4 person panel.
• Additional interviews and an onsite facility walkthrough may be required for selected candidates.

Overview

• This is a newly created role supporting plant operations. The position will play a key role in implementing and improving dispatch processes. Current operations involve significant manual tracking, and the role may continue to evolve as processes are refined and expanded.

Training

• Extensive onboarding and training program.
• Expected training period of 3-4 months.
• Includes ride-alongs with drivers, learning the campus layout, understanding operational workflows, and becoming familiar with the manufacturing and distribution environment.

Team Structure

• Directly reports to the Dispatch Manager.
• Works closely with supervisors, the Driver Group Lead, and a team of 9 drivers.

The Mercury Marine Dispatcher maintains and coordinates daily yard truck and trailer movement within distribution, manufacturing, and 3PL environments. This role ensures accurate trailer placement at docks, staging areas, and storage locations while supporting high volume shipping, receiving, and production workflows. The dispatcher maintains real time communication with drivers and keeps accurate trailer moves data.

Key Responsibilities

Yard & Trailer Coordination

• Assign, schedule, and dispatch yard trucks based on operational priorities and job assignments.
• Manage live loads, drop trailers, and shuttle activity.
• Prioritize trailer load/unload, appointments, campus logistics.
• Coordinate trailer moves for inbound/outbound loads, manufacturing, and staging via CB radio, telephone and Microsoft Office 365 applications.
• Maintain accurate trailer data tracking.
• Support production with timely delivery of materials and empty trailers.

Communication & Collaboration

• Serve as primary contact for all Mercury Marine yard operations.
• Coordinate with Shipping, Receiving, Production, Warehouses, and Carriers.
• Provide updates on emergent and critical moves and trailer pools.
• Verify inbound and outbound shipment paperwork
• Scan/Fax shipment paperwork to appropriate customers, carriers and internal departments.
• Collaborate with leadership regarding delays, shortages, or operational risks.
• Provide guidance to management for routing improvements
• Work with management on scheduling driver time off to ensure coverage
• Daily call-ins, early outs, forecast planning and Holiday coverage

Documentation & System Management

• Track daily radio calls and trailer move requests
• Maintain trailer pool counts and communicate needs to appropriate contacts.
• Maintain and coordinate yard audits and reconcile system data.
• Prepare shift handoff notes, movement logs, and exception reports.
• Assist supervisors in maintaining hours of service

Safety & Compliance

• Assist in daily truck audits and report equipment risks and concerns to ensure safe operation.
• Support security, compliance, and incident reporting.
• Facilitate DOT/Safety Update meetings for drivers.

Qualifications

Required Qualifications

• Associates degree in logistics, transportation or business management.
• Dispatcher or yard coordinator experience.
• Experience in logistics, transportation, distribution, manufacturing, or 3PL operations.
• Strong communication, multitasking, and prioritization skills.
• Proficiency with Microsoft Office 365, WMS, Dockscan, Penske Fleet or other relevant applications
• Strong situational awareness and decision-making.
• Ability to adapt to rapid operational changes.
• Detail oriented with high accuracy.
• Strong teamwork and cross functional communication.
• Understanding yard safety practices.
• Familiarity with DOT/Federal regulations.

Preferred Qualifications

• Knowledge of dock operations, trailer terminology, and freight flow.
• Experience in high-volume distribution, production, or 3PL environments.
• Previous experience with PIMS and Fleet maintenance programs.

Working Conditions

• Office environment with regular interaction with yard activities.
• Frequent sitting and occasionally standing
• Daily communication regarding day-to day campus operation.
• Exposure to seasonal weather
• May require off shift, weekends, and/or shift rotation(s)

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.\r\n\r\nHeadquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.\r\n\r\nAs one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.\r\n\r\nWith a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.\r\n\r\nTSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.\r\n\r\nAt TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.\r\n\r\nEqual Opportunity Employer\r\n\r\n22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.