Member Services Representative

Job Description

Job Description

Member Service Representative

Join a Team That Puts Members First

At North Star Community Credit Union, our Member Services Representatives are at the center of every member interaction. In this role, you’ll deliver friendly, accurate, and professional service while helping members manage their day-to-day financial needs and connect with solutions that support their financial goals.

If you enjoy helping people, solving problems, and building relationships within your community, we encourage you to apply.

What You’ll Do

As a Member Services Representative, you will:

• Provide exceptional service to members in person, by phone, and through digital channels
• Accurately process deposits, withdrawals, loan payments, and other financial transactions
• Assist members with account inquiries, products, and services
• Open and maintain accounts, including remote account assistance
• Process and disburse member loans
• Balance your cash drawer daily and resolve discrepancies
• Support members with online financial services and general account access
• Identify opportunities to recommend products and services that meet member needs
• Maintain accurate records while adhering to all policies and procedures
• Assist with branch operations, including phones, scanning, filing, and data entry

What We’re Looking For

Experience

• 1–3 years of customer service, financial services, cash handling, or related experience preferred

Education

• High School Diploma or GED required

Skills

• Strong customer service and interpersonal skills
• High attention to detail and accuracy
• Professional communication and confidentiality
• Proficiency with computers and ten-key calculators
• Ability to build relationships and provide tailored solutions

What Success Looks Like

• Accurately processing transactions and balancing daily
• Responding to member needs promptly and effectively
• Identifying opportunities to enhance members’ financial well-being
• Contributing to a positive, team-focused work environment

Why Join Us?

At North Star Community Credit Union, we’re committed to supporting our members, employees, and communities. Our team makes a meaningful impact every day—helping people navigate their financial journeys with confidence.