Service Center Supervisor - $28.35 - 34.73/hr
$28.35 - $34.73 per hourYakima Valley Farm Workers Clinic
Join our team as a Service Center Supervisor at Lancaster Family Health Center in Salem, OR. We're looking for a supervisor to lead our regional service (call) center operations based in Salem, Oregon. Our regional team includes over 40 scheduling coordinators who answer incoming phone calls and text messages, schedule appointments for our providers in many of our medical sites across eastern Washington and western Oregon. This position leads, guides, mentors and coaches our scheduling coordinators who work onsite at our Lancaster location (approx. 19 FTEs) who are an integral part of ensuring our patients have a good experience from their first interaction with our team. If you're looking for a role where you'll directly influence access to care and help ensure patients receive timely, high quality service we'd love to meet you. Apply today and help us build healthier communities, one interaction at a time. Yakima Valley Farm Workers Clinic serves more than 200,000 patients annually across 28 medical clinics, 15 dental clinics, 12 pharmacies, and 41 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics. Visit us at to learn more.
We're looking for someone who:
What We Offer
What You'll Do:
Qualifications:
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
We're looking for someone who:
- Is detail oriented with a passion for identifying process improvements and resolving issues
- Is passionate about developing others' professional and personal skills
- Proactively seeks new solutions when existing workflows fall short
- Is approachable and personable while maintaining a strong leadership presence
- Champions the patient experience
- Translates data into meaningful insights and action
- Is self-motivated with a desire to continuously learn and grow
- Champions new ideas and brings the team along through change
- Values and enjoys working with diverse populations and backgrounds
What We Offer
- $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for bilingual skills, paid on hours worked
- 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, eight paid holidays, and much more!
What You'll Do:
- Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and regulatory agencies
- Assists in the formulation and management of performance targets for individuals and teams
- Monitors and analyzes key performance metrics, including call volume, queue times, abandonment rates, dropped calls, and customer satisfaction.
- Serves as a liaison between call center and all clinics scheduling coordinators are serving.
- Updates and maintains scheduling protocols for all clinics the call center is serving
- Creates improvement plans to optimize procedures and staff engagement.
- Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
- Management Duties:
- Coaches, mentors, and trains direct report staff, and supports staff growth and development
- Provides continuous performance management and conducts employee performance evaluations
- Conducts call quality audits and provides coaching to ensure service and scheduling standards are met
- Participates in the recruitment, hiring, and onboarding of staff
- Monitors patient experience and service quality metrics and implements improvements based on performance results
Qualifications:
- High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
- Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
- Call center experience, preferably in healthcare is preferred
- Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay.
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Service Center Supervisor - $28.35 - 34.73/hr in Donald, OR vacancy
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists... .... This position typically pays $16 to $35 per hour depending on location, experience...SuggestedHourly payFull timeShift workNight shiftAfternoon shiftHilton
Newberg, OR5 days ago$28 - $35 per hour
...is looking for a Maintenance Supervisor with amazing team-leading... ...detail, and exceptional customer service to work at the184-unit... ...include indoor pool, fitness center, and a playground. You... ...Beaverton, OR Hourly Rate: $28.00-$35.00/hr. Schedule: Full-Time, Monday...SuggestedHourly payFull timeLocal areaMonday to FridayFlexible hoursCRMG
Hubbard, OR2 days ago- POSITION SUMMARY: The Fleet Maintenance Supervisor is responsible for supervising a maintenance... ...; repair/maintenance of equipment that services the container shop; and providing... ...transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although...SuggestedFull timeContract workTemporary workLocal area
- ...Responsibilities Operate as a back up financial center leader within a market Manage client traffic, engaging and appropriately routing... ...of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or...SuggestedWork at officeShift workWeekend workDay shift
Bank of America
Sherwood, OR2 days ago - CalPortland is seeking a Ready Mix Plant Manager to oversee daily operations of a ready-mix concrete plant within our mining and materials network. In this role, you will manage production scheduling, batching quality, inventory, and equipment reliability while ensuring...Suggested
CalPortland
Hubbard, OR3 days ago $85k - $100k
...implementing training programs for drivers including driving technique, truck maintenance, product delivery, ticketing, payments and customer service Personnel management experience, i.e., interview and selection, performance reviews, wage issues, discipline and legal...Full timeWork experience placementWork at officeLocal areaCalPortland
Aurora, OR1 day ago$34 per hour
...a shared responsibility. MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible... ...operations of the community, including service requests, preventative maintenance,... ...company holidays. Salary Range : $34 per hour to $38 per hour This job...Hourly payPermanent employmentFull timeFor contractorsWork at officeImmediate startNight shiftWeekend workAsset Living
Tualatin, OR1 day ago- Cogir Senior Living, based in Scottsdale, Arizona, oversees a nationwide network of senior living communities. We are seeking a Maintenance Director to lead day-to-day physical plant operations, ensure safety compliance, and manage HVAC, electrical, plumbing, carpentry...
Socket
Newberg, OR2 days ago $100k - $120k
...bonus program, up to 5%. Job Summary The Equipment and Facilities supervisor is responsible for supervising the maintenance, care, and... ...Maintain files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment. Ensure...Full timeSeasonal workWork at officeLocal areaShields Manufacturing
Tualatin, OR5 days ago$25k
...facility and its property. Marquis operates 26 senior care facilities in Oregon, Nevada, California, and provides rehab and pharmacy services across the nation. You’ll be joining a family of more than 4,000 employees, and one purpose unites us all—to be champions of every...Temporary workMarquis Companies
Newberg, OR2 days ago$25 - $30 per hour
...tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment. Organize, prioritize, and ensure service requests and repairs are completed correctly and on time. Inspect grounds, buildings, and other community features daily to minimize...Local areaCogir Senior Living
Newberg, OR2 days ago- Wastewater Treatment Plant Manager coordinates and supervises the operation and maintenance of wastewater treatment, NPDES Permit, Bio-Solids management, water reuse system, 1200Z NPDES, and training programs for the Wastewater Treatment Plant, Collections system and lift...
City of Woodburn
Woodburn, OR3 days ago $31.91 per hour
A leading staffing firm is seeking a Tree Maintenance Work Order Specialist in Wilsonville, Oregon. This contract position involves creating detailed work orders for tree crews and coordinating between partners while managing a high volume of data. Applicants should have...Hourly payContract workFlexible hours- A high-tech contract manufacturing firm in Tualatin is seeking a Director of Plant Operations to lead manufacturing efforts in a semiconductor-focused plant. The role involves overseeing operations, ensuring production efficiency, and leading a diverse team to achieve operational...Contract work
- ...party vendors, including but not limited to, janitorial, pest services, security, external contractors, fleet and facility maintenance... ...perform any other job-related duties requested by his or her supervisor. This job description supersedes prior job descriptions....For contractorsWork at officeLocal areaShift workNight shiftDay shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Center Supervisor - $28.35 - 34.73/hr. Be the first to apply!
Related searches