Supervisor (HCV, Special Programs, Inspection)

At  Quadel , we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
The Supervisor leads and oversees the day-to-day activities of administrative, professional and technical employees involved in the day-to-day administration of the program. This role ensures programs operate in full compliance with HUD regulations, PHA Administrative Plans, and established quality control standards and assures that Quadel meets its performance standards.

Additionally, the supervisor is responsible for ensuring quality service delivery to clients, maintaining compliance with program requirements, and fostering professional growth among team members. The supervisor is accountable for providing ongoing coaching, support, and training to ensure staff meet performance standards production outcomes and program goals and  conducts annual performance reviews. 

DUTIES AND RESPONSIBILITIES

• Conduct routine and targeted file reviews to verify adherence to HUD requirements, agency policies, and standard operating procedures. Monitor data accuracy and address compliance deficiencies.
• Direct the daily work of assigned staff, providing coaching, training, and guidance. Evaluate performance, develop performance improvement plans, and administer corrective actions as needed.
• Track workloads and production metrics to ensure performance expectations and contractual standards are consistently met or exceeded.
• Assess program workflows and practices to identify opportunities for improving efficiency, accuracy, and service delivery. Recommend and support implementation of process enhancements.
• Serve as an escalation point for participants, landlords, and clients, ensuring issues are handled professionally and resolved appropriately.
• Review, verify, and approve staff timesheets and other required administrative documentation.
• Ensures full compliance with assigned SEMAP indicators.
• Conduct routine and targeted file reviews to verify adherence to HUD requirements, agency policies, and standard operating procedures. Monitor data accuracy and address compliance deficiencies.
• Provides leadership and direction in establishing program goals, objectives, and policies.
• Plans strategies specific to the area of supervision.
• Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
• Makes suggestions for procedure and process efficiencies and streamlining.
• Advises the leadership of the status and needs of the program(s).
• Writes and prepares weekly, monthly and annual reports.
• Develops recommendations for improvement of operations and implements such improvements within delegated authority.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS

• Two years of responsible experience in the management of assisted and affordable housing programs, including at least one year of supervisory experience, and a bachelor's degree in business, public administration, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
• Experience working within a housing authority, affordable housing, or multifamily housing environment preferred.
• Comprehensive understanding of HUD regulations and compliance standards
• Strong knowledge of housing program operations
• Proven leadership and staff management capabilities
• Strong written and verbal communication skills
• Excellent analytical and organizational abilities
• Ability to manage multiple priorities effectively
• Must obtain required certifications within specified timelines.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.