Customer Service Representative

Call Center - Customer Service Representative Location: Buchanan, NY (On-site. No remote or hybrid work.) Pay Range: $21 - $23 / hr (depending on experience) JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company. Qualifications for Call Center Representative Exceptional customer service and phone skills Excellent communication skills Ability to multitask in a fast-paced call center environment Strong attention to detail with problem-solving capabilities Strong listening skills Ability to achieve our call center goals Proficient at typing & comfortable with computers Responsibilities of the Call Center Representative Answer inbound customer calls in a fast-paced environment Empathize & understand customer's urgent need for service Create tickets and schedule the customer's appointment Answer customer questions and provide service information Communicate with customers via chat or email Coordinate and communicate with other internal departments Be prepared to complete other duties delegated on an as-needed basis No Pest Control Experience Needed - We will train you! Benefits Enrollment Eligibility Begins the 1st Month Following the Date of Hire Paid Holidays Paid Sick Time & Vacation Dental Insurance Vision Insurance Medical Insurance 401(k) Matching At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions. JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission. #J-18808-Ljbffr