Supply Chain Analyst III

Supply Chain Analyst III

Location: Fremont, CA (Hybrid) Duration: 12 Months Pay: $75-85/hr on W2

The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders.

Key Responsibilities: Order Queue Monitoring & SLA Management

Continuously monitor order queues to identify orders at risk of SLA breach Track and report on SLA performance metrics, flagging trends and systemic issues Prioritize and triage orders based on urgency, SLA timelines, and business impact Proactively escalate at-risk orders before breach occurs

Order Hold Resolution

Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval) Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors) Document recurring hold patterns and recommend process improvements to reduce future occurrences

Control Tower Operations

Serve as the single point of visibility for end-to-end order status across the enterprise Provide daily/weekly reporting on order health, hold aging, and SLA compliance Maintain and update dashboards and trackers for real-time order visibility Participate in daily stand-ups or war rooms to communicate order status and risks Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact

Process Improvement & Collaboration

Identify bottlenecks in the order-to-fulfillment process and propose solutions Partner with systems, operations, and logistics teams to streamline workflows Support the development and maintenance of standard operating procedures (SOPs) Contribute to root cause analysis for systemic fulfillment failures

Required Experience

5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions)

Must Have:

• Oracle GOP (Global Order Promising) or equivalent order management system experience
• Proven experience owning queue management or fulfillment operations
• Strong problem-solving skills with the ability to triage, escalate, and resolve order holds across multiple systems and stakeholders

Nice-to-Have:

• Hardware knowledge (laptops, desktops, smartphones) to enable substitution decisions when inventory is unavailable
• Experience with BI or data visualization tools (Tableau, Unidash)
• Familiarity with automation tools or agentic technologies

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMMT