House Manager

Job Description

Job Description

The House Manager is responsible for the daily operations, supervision, and overall management of a JC BestCare residential or host home setting. This role ensures the delivery of high-quality, person-centered care to individuals with intellectual and/or developmental disabilities while maintaining compliance with all state, federal, and agency standards.

The House Manager serves as a leader, mentor, and liaison between clients, caregivers, families, and the agency, ensuring a safe, structured, and supportive home environment.

Key Responsibilities

Program & Client Care Oversight

• Ensure implementation of individualized service plans (ISPs), behavior support plans, and care plans
• Monitor client health, safety, and well-being at all times
• Provide direct care support as needed, including assistance with activities of daily living (ADLs)
• Promote independence, community integration, and person-centered outcomes for all clients
• Ensure proper documentation of client progress, incidents, and daily activities

Staff Supervision & Development

• Recruit, train, and supervise direct support staff and caregivers
• Develop staff schedules to ensure appropriate coverage at all times
• Provide ongoing coaching, performance feedback, and evaluations
• Ensure staff are trained and compliant with required certifications and agency policies
• Address performance issues and implement corrective actions when necessary

Operational Management

• Oversee day-to-day household operations including cleanliness, maintenance, and safety
• Ensure compliance with licensing, Medicaid, and regulatory standards
• Manage household budgets, groceries, and supplies responsibly
• Coordinate medical appointments, transportation, and community activities
• Conduct routine audits of documentation, medication administration records, and files

Compliance & Quality Assurance

• Ensure adherence to JC BestCare policies and procedures
• Maintain readiness for state inspections, audits, and reviews
• Report incidents in a timely and professional manner
• Ensure all client and staff records are accurate, complete, and up to date

Communication & Coordination

• Serve as the primary point of contact between the agency, families, case managers, and stakeholders
• Participate in care team meetings and provide updates on client progress
• Address concerns from families or stakeholders in a professional and timely manner
• Support intake, admissions, and transitions for new clients

Required Qualifications

• High school diploma or GED (Bachelor’s degree in Human Services or related field preferred)
• Minimum of 2–3 years of experience in residential care, IDD services, or a related field
• Prior supervisory or leadership experience strongly preferred
• Valid driver’s license and reliable transportation
• Ability to pass background checks, drug screening, and maintain required clearances

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Knowledge of person-centered care and HCBS (Home & Community-Based Services)
• Ability to handle crises, problem-solve, and make sound decisions
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including evenings, weekends, and on-call as needed

Work Environment & Physical Requirements

• Ability to move, or assist clients as needed
• Ability to respond to emergencies in a timely manner
• Work is performed in a residential home setting with occasional travel

Why Join JC BestCare?

At JC BestCare, we are committed to delivering compassionate, high-quality care while empowering individuals to live meaningful and independent lives. As a House Manager, you will play a critical leadership role in shaping outcomes for the individuals we serve.