Sr Analyst ServiceNow

Senior Analyst ServiceNow Human Resources Service Delivery (HRSD)

We are seeking a highly skilled Senior Analyst specializing in ServiceNow Human Resources Service Delivery (HRSD) to support the design, implementation, optimization, and ongoing management of HR technology solutions. This role partners closely with HR, IT, Security, and business stakeholders to streamline HR processes, improve employee experiences, and drive operational efficiency through the ServiceNow platform.

The ideal candidate combines strong ServiceNow HRSD functional expertise with analytical problem-solving, stakeholder management, and platform configuration capabilities.

Key Responsibilities

• Lead configuration, enhancement, and support of the ServiceNow HRSD platform.
• Design and maintain HR workflows, lifecycle events, employee service centers, knowledge bases, and case management solutions.
• Configure HR Catalog items, Flow Designer workflows, business rules, UI policies, ACLs, notifications, and integrations.
• Support implementation and optimization of HRSD modules including:
• HR Case Management
• Employee Center / Employee Service Center
• Lifecycle Events
• Knowledge Management
• Document Management
• Virtual Agent (preferred)

• Gather and document business requirements from HR and cross-functional teams.
• Translate business needs into scalable technical solutions.
• Facilitate workshops, process mapping sessions, and solution reviews.
• Recommend process improvements aligned with HR best practices and platform capabilities.

• Troubleshoot production issues and coordinate resolution activities.
• Monitor platform performance, data integrity, and user adoption metrics.
• Ensure platform compliance with governance, security, and audit requirements.
• Participate in upgrade planning, testing, and release management activities.

• Develop dashboards, reports, and KPIs to measure HR operational performance.
• Analyze trends and provide recommendations to improve service delivery and employee experience.
• Support audit and compliance reporting requirements.

• Mentor junior analysts and platform administrators.
• Collaborate with developers, architects, and third-party vendors.
• Contribute to roadmap planning and continuous improvement initiatives.
• Serve as a subject matter expert for ServiceNow HRSD capabilities.

Requirements:

Experience: 3+ years of ServiceNow configuration experience. ServiceNow certifications or Salesforce certifications preferred. Communication Skills: Able to work independently and in a team environment. Self-motivated, self-disciplined, with the ability to manage multiple projects and tasks simultaneously with minimal supervision. Computer Skills: Strong computer and technology skills

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.