Operations Specialist

POSITION: Specialist, Operations

COMPENSATION: Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $65,000-$75,000 plus bonus potential. ​Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

REPORTS TO: Travel Support Manager

SUMMARY:

As an Operations Specialist, you function at an HQ level while supporting onsite. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities.

RESPONSIBILITIES (Including but not limited to):

• Must be willing to travel up to 95% of the time weekly and at times over the weekend
• Live close to an international airport to support the required travel schedule
• Successfully lead on-site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns.
• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities.
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas.
• Participates in Cardinal U training as required and monitors onsite team progress.

PREFERRED QUALIFICATIONS:

• Four (4) years of experience in property management in multiple housing markets
• Demonstrated Leadership Skills, Excellent time management and organization skills.
• Must have a strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles.
• Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace.
• Ability to understand and carry out the industry-specific written and oral direction with a positive, innovative approach to problem-solving.
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
• Independently perform as a project leader and team member.
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience are required.
• Embody the Cardinal Culture and Cardinal’s Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.