Amelia Developer ( Voice & Chat )

Amelia Developer (Voice & Chat)

Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite Duration: 6 months

Key Skills & Experience to Highlight:

• Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML). Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python, Javascript, React Js
• Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT.

Desirable Skills:

• Keyword: Skills: CTI Cisco~Genesys Inbound Voice

Required: 6-8

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.