Medical Support Assistant

The Medical Support Assistant (MSA) serves in the Community Care Department at the Tomah Veterans Affairs Medical Center. The Medical Support Assistant is responsible for a range of duties related to telephone support and management, consult tracking, scanning, receiving and processing of all mail. Duties Queries patient as to current address and phone number, updating information as needed. Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing. Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution. Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning. Assists in training new employees and in updating procedures with experienced employees. Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics. Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services. Demonstrates ability to effectively communicate both orally and in writing. Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission. Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained. Creates and maintains an environment that ensures confidentiality and privacy of patient information. Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule Monday - Friday; 7:30 AM - 4:00 PM Pay Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade Paid Time Off 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework Not Available Virtual This is not a virtual position. Functional Statement # 000000 #J-18808-Ljbffr