Shop Administrator

Join Our Team

We are seeking an experienced and motivated Shop Administrator to join our growing organization. This position plays a critical role in supporting both our Supply Chain and Sales Operations teams by overseeing inventory and materials management, supervising purchasing activities, supporting account managers, and contributing to business development efforts.

The ideal candidate will be highly organized, customer-focused, and capable of balancing administrative, operational, and sales support responsibilities in a fast-paced environment.

Key Responsibilities

Inventory & Materials Management

• Plan, coordinate, and monitor all inventory and materials transactions.
• Ensure inventory, warehouse, receiving, shipping, and materials activities are performed safely and efficiently.
• Implement and monitor processes that promote operational excellence and compliance.
• Manage cycle count processes and ensure inventory accuracy within the ERP system.
• Ensure company purchasing, receiving, and inventory transfer procedures are followed.
• Assist senior management with the development and implementation of materials-related policies and procedures.
• Facilitate periodic operational and inventory reporting for senior leadership.

Sales & Account Management Support

• Support Account Managers in identifying and developing new business opportunities.
• Conduct proactive sales activities, including cold calling prospective customers.
• Process quotations and prepare cost estimates, commercial proposals, and sales documentation.
• Assist with the preparation of sales agreements and contracts.
• Generate invoices and ensure accurate sales recordkeeping.
• Negotiate tender and contract terms within company guidelines to satisfy customer and business requirements.
• Maintain strong customer relationships and deliver a high level of client service.

Cross-Functional Collaboration

• Work closely with internal departments and external customers to ensure seamless operations.
• Foster positive working relationships across diverse cultures and business environments.
• Support additional projects and responsibilities as assigned.

Qualifications & Experience

Required Education

• Bachelor's Degree in Business Administration or a related field.

Experience

• Minimum of 5 years of administrative management experience, preferably in a client-focused or industrial environment.
• Experience supporting sales, purchasing, inventory, or supply chain operations is highly preferred.
• Understanding of industrial safety practices and safety-focused workplace cultures.

Skills & Competencies

• Excellent administrative, organizational, and multitasking skills.
• Strong attention to detail and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Customer-focused with the ability to build and maintain relationships.
• Ability to work independently with minimal supervision.
• Capable of prioritizing multiple tasks and meeting deadlines.
• Proficient in Microsoft Office Suite.
• Professional, resourceful, adaptable, and self-motivated.
• Strong team-player mindset.
• Ability to communicate effectively with both internal and external stakeholders.
• English proficiency (reading, writing, speaking, and comprehension).

What We're Looking For

The successful candidate will be:

• Customer-oriented and relationship-driven.
• Confident, professional, and highly dependable.
• Flexible and adaptable in changing business conditions.
• Comfortable working with people from diverse backgrounds and cultures.
• Committed to safety, quality, and operational excellence.
• Proactive in identifying opportunities to improve processes and drive business growth.

Working Environment

This role operates in both office and customer site environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Requirements

• Regular use of hands, arms, and computer equipment.
• Frequent standing, walking, and sitting.
• Occasional climbing, stooping, and movement at customer job sites.
• Ability to occasionally lift up to 25 pounds.
• Ability to perform close visual work and maintain visual focus.
• Travel to customer locations as required.
• Compliance with all applicable Health, Safety, and Environment (HSE) policies and Personal Protective Equipment (PPE) requirements.
• May be exposed to varying weather conditions, including extreme heat, cold, and elevated noise levels.